Ruby Duan Email & Phone Number

Adelaide, Sa, Au

Perform Before The Day and On The Day Activities to Reduce Failed Truck RollsCoordinate internal or external field resources based on activityMeet Service Level AgreementsOptimise Daily SchedulesManage Schedule ExceptionsManage Work Order DependenciesPre-validation checks

• Action urgent network incidents and high priority network at risk tickets.• Monitor the on the day operations of the field activities.• Optimize works' schedules. • Support operational control on non-compliance for internal workforce/deliver partner.• Review incomplete orders and additional remediation.• Provide engagement of stakeholders(Tier 2, Technical Support, Field Management) and feedback for Remediation request.

• Liaise with stakeholders and build up data validation QI checklists • Validate Geospatial network data to follow As built, network standards • Establish and maintaining quality control over data and identify non-compliance• Analyze end to end commissioning test data for adherence to technical specifications and complex procedures • Train staffs and provide technical supports, completing internal work instructions • Identify business and operational risks, Improve QI process and work efficiency • Acting senior analyst to maintain workload to team members• Tableau reporting and defects reviewing

• Plan, schedule and support the development and maintenance of network projects • Assist in the designing, optimizing and deployment of network solutions for customers’ orders• Audit Fiber and wireless network assets and organize up-to-date migration data in DAD system• Manage and support to SDP to successfully deliver projects on time and on budget • Liaise and assist customers, subcontractors, other internal/external shareholders

China Unicom is the 2nd largest Telecom Service Provider in China with 1.5 hundred millions customers. • Supervise BSS-CRM (Customers Relationship Management)/Billing system: planning project schedules; managing team members, coordinating with other departments & contractors• Liaise with shareholders to get business requirements, translate to system requirements• Identify business impacts and operational risks, design and map system process, eliminate of process gaps, design NGOSS systems’ interactions and customers’ data model, • Upgrade system and support integration & verification, perform system function and performance test• Monitor system operation status, review system risks, provide rollback plan for system recovery

• Analyse Communications Network Management System Technical Specification • Design test scenarios, draft test scripts, implement system testing environment • Verify the functions and performance of North Bound Interface (NBI) Business Operation Support Systems (BOSS) according to clients’ requirements• Coordinate with designers and other internal departments to provide feedbacks to fix system defects and improve system