Ruby Elwood Email & Phone Number

Kirkland, WA, US

United States

Auburn, Washington

• Led the branch in achieving 150% of all metrics for the bank’s Most Valuable Store Program through strong skills in motivation, people development, empowerment, and coaching, thereby achieving the Top Branch Manager.
• Nominated by upper management to participate in Accelerate – Umpqua’s flagship leadership development program, including modules on Cohort meetings, Peer Coaching monthly meetings, Situational Leadership II, KornFerry.
• Achieved an outstanding score of 145.70 MVS, the bank’s metrics on balanced growth, for the community with three locations through effective weekly coaching calls with managers, monthly one-on-one visits going over.
• Increased market pre-tax profitability by over 30% from 2020 to 2021, in the amount of $2.5 M, and grew YOY loan production by over 50%, from $14.6 M in 2020 to $28.5 M in 2021.
• Collaborated with employees and the training department in developing plans and implementing training & coaching to help them get to the next level.
• Maintains cost efficiency for overall location facilities by staying within budget that helps the bottom line profitability.

Seattle, Washington, United States

• Opened Sterling Bank’s flagship location in Seattle and oversaw the achievement of target sales goals as well as defining the budget.
• Exceeded deposit goal by 200% and fee income goal by 500% in the first year of opening.
• Maintained operational guidelines and bank policies that resulted to passing audit score on an annual basis.
• Established and maintained profitable client relationships through excellent listening and customer service skills, as well as effective coaching and mentoring of staff.
• Coordinated with other divisions on required training for careers outside of retail banking to ensure the growth and development of staff.
• Accumulated 100 volunteer hours in 2021 from locations overseen, thereby promoting community involvement successfully.

• Worked to expand and support the Bank’s Market share consistent with goals and policies.
• Managed staff effectively resulting in efficient delivery of products and services to existing and potential clients.
• Facilitated the increase in loan production consistent with goals and policies by providing effective origination, processing, and underwriting of lending products.
• Ensured profitability as measured by the compensation model through successful management of the use of facilities, equipment, and staff.
• Prepared annual marketing plans and achieved target goals.
• Opened two DeNovo branches successfully.

Education record

General Studies

Education record