Ruby Figueroa Email & Phone Number

Conduct clerical duties in order to redirect customers with the services they need in the healthcare industry. Registered patients primary contact information, health history, and insurance coverage in order to create a profile. Assisted customers with scheduling appointments to the physicians available in their healthcare network via email and phone. Average quality assurance score: 94.75% (Expected: 85%)

Houston, Texas

Handled customers professionally in a variety of markets (Texas, California, and Georgia) and for multiple companies (Just Energy, Tara Energy, Amigo Energy), while meeting company and regulatory standards in order to encourage long term customer partnership. As an account manager, progress for assigned tasks such as day to day sales, email tracking, billing adjustments, attrition reports, and completed service requests for commercial accounts were monitored regularly.

Maintained rapport with customers by explaining the process of and terms in a loan contract and mentored other employees to do the same. Monitored and audited the customer accounts daily and developed sales projections presentations for a corporate audience. Handled around 30 customers on a daily basis.

Created a positive store environment by greeting, attending, and communicating with customers and encouraged others to do so. Assisted employees in customer complaints or concerns about products and services. Employees were mentored, monitored and evaluated to ensure excellent customer service. Maintained the store's standard in organization and products as well as accounted for its finances.