Ruby Figueroa Email & Phone Number

Surfside, Florida, United States

Miami, Florida, United States

• Managed administrative logistics of events planning and event booking.• Supervised banquets and culinary staff to complete tasks and adhere to event timelines.• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.• Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.• Developed detailed event reports, documenting all aspects of each event.• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, and proposal development for various events.• Reviewed vendor invoices and generated purchase logs to confirm accuracy and approve payment.• Kept detailed records of vendor and customer information in CRM software, updating database regularly to maintain top-notch service.• Liaised with customers, management, and interdepartmental leaders to determine objectives and recommend appropriate solutions.• Organized logistics and prioritized tasks for small to large-scale weddings.• Established and managed communications with vendors, confirming service and supply delivery, along with coordinating day-of execution. • Awarded The Hansen Group Team Member of the Month July 2023

Miami Beach, Florida, United States

• Organized corporate meetings, special events, and social occasions to satisfy client requirements and increase facility revenues• Collaborated with clients to confirm event details such as setup logistics, decorations, and food and beverage selections to fulfill client requests• Supervised operations by partnering with venue personnel during key in-house events to ensure client satisfaction• Reduced workflow inconsistencies by organizing and distributing banquet event orders and hosting weekly interdepartmental meetings to address inquiries• Communicated best practices among on-site and external personnel to align efforts and goals• Increased operational efficiency by developing improved filing systems for confidential client records and reports• Developed and implemented both internal and external 2022/2023 catering menus with updated images, pricing, selections, and policies• Participated in planning meetings, site visits, and vendor evaluations to enhance quality of our services and offerings• Resolved problems with high-profile customers to recover client confidence and increase returning client base• Maintained and reconciled client invoices in a timely manner to maximize customer satisfaction and reduce aging

Miami Beach, Florida, United States

Miami Beach, Florida, United States

Miami, Florida, United States

• Supervised and trained new team-members through personalized one-on-one interactions and group stand-up meetings• Established and updated work schedules to account for changing staff levels based on forecasted occupancy• Helped employees with daily operations and complex problems by applying motivational and analytical strategies• Implemented multiple new property management system procedures to identify guest cleanliness preferences, maximize hotel revenue, and consistently deliver elite member benefits• Customized pre-arrival communication to ensure guests are educated on property policies and procedures• Inspected accommodations to brand standard and critiqued findings with appropriate individuals for development• Monitored department financials with daily credit reporting and accurate maintenance of P&L records• Collaborated with each individual hotel department to ensure all pertinent guest issues were addressed in an efficient manner to exceed guest expectations• Awarded Manager of the Quarter Q3 2020 and Manager of the Month Feb. 2021

Miami Beach, Florida, United States

• Communicated corporate objectives across departments through regular correspondence and scheduled status updates• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities• Oversaw office inventory activities, including ordering, stocking, and shipment receiving• Maintained balanced scorecard by achieving budgetary goals, high employee engagement scores, and exceeding guest satisfaction scores YTD• Awarded Leader of the Quarter Q3 2018

Miami, Florida, United States

• Resolved issues in timely and professional manner with knowledgeable and friendly service• Scheduled and assigned daily work and activities for all Front Office associates, including bellman and shuttle drivers• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel

Tallahassee, Florida, United States