Global Hotel Relationship Manager
Current• Analysis and reporting of data. • Monitoring the activity of the Connect system to identify key areas of failure and take appropriate action. • Monitoring how Connect works with key global clients and pro-actively engage to suggest what they can do to improve. • Regular interaction with the Support desk to monitor tickets raised specifically around hotel queries and identify any behaviour patterns. • Product vision • Liaising closely with product department and suggesting areas for improvement. • Collating feedback from suppliers/clients and submit to product team for review. • Managing & developing Hotel relationships • Responding to web site enquiries as needed. • Identifying key suppliers and pro-actively establish a relationship to explore barriers to acceptance and opportunities for process improvements. • Arranging and running external product training and where required internal training also. • Attending relevant industry events/face to face client/supplier meetings • Anticipating client and Conferma needs. • Market knowledge and business awareness through competitor analysis, supplier activities and industry associations. • Delivering content to marketing for regular external updates on activity/new partnerships
