Negotiations with agents, buyers & sellers.Navigate & settle real estate contracts. Cold Call, prospect for new clients to acquire listings & help buyers purchase properties.Master REMAX computer systems & programs; CRM, Contracts, Search Tools, etc. Maintain & nurture past customers and/or leads for future needs & referrals.

Inbound calls, Assisted with Property & Casualty Insurance as well as other products.Wrote new insurance policies, revised existing polices & cancelled policies that couldn’t be saved.Exceeded retention goals, resolved member issues/complaints using conflict resolution techniques.Helped set new procedures department wide to improve customer retention. Trained new employees & existing employees on new processes. Cultivated strong value-add relationships to sell additional products that make sense for the customer.Participated in internal activity committees & coordinated monthly team-building activities. Assisted with billing; processed payments & set up payment options with customers.

Signed new members to Medicare Advantage Health Plans during enrollment period.Helped existing with Prescription Drug Plans, (MAPD and PDPs)Resolved inquiries, handled revisions enrollment, made changes to coverage for members & providers. Trained new customer service representatives.

Mediated between General Motors Dealerships & customer's claims regarding vehicle coverage.Inbound/outbound calls to members in & out of warranty.Settled & prevented escalation of General Motors customer claims.Researched issues to help customers using company goodwill practices to approve exceptions on claims in or outside of warranty.