Ruby Ku Email & Phone Number

Malaysia

E-commerce Management Health & Beauty Personal Care

Petaling Jaya, Selangor, Malaysia

Kuala Lumpur, Malaysia

Managing Health & Beauty Seller, China, Taiwan, and Hong Kong Sellers Account.• Plan, Execute and develop campaigns with key sellers.• Follow Up and Support Sellers Inquiries, Issues & request, etc. • Reinforce the renowned Shocking Deal promotions for sellers• Responsible for Brands Engagement and sales performance. • Responsible to plan and monitor campaign timelines and exposure.• Work closely with each of the departments like marketing, sales & promotion, merchandising, partnership, designers and platform team to drive growth for each campaign and meet the needs of both sellers and consumers.• Ensure products price competitiveness against other marketplaces and competitors. • Allocate and schedule promotions to be featured on the best channels. • Ensure Business expansion is well supported.

Kuala Lumpur, Malaysia

Managing China, Taiwan, and Hong Kong Sellers Account.• Establishing new campaigns/promotions to lead monthly seller’s GMV• Reinforce the renowned Shocking Deal promotions for sellers.• Ensure products price competitiveness against other marketplaces and competitors. • Monitor Deals with China Key Sellers daily to boost up stores sales• Responsible to plan and monitor campaign timelines and exposure.• Raise new ideas and designs for monthly campaigns/promotions.• Work closely with each of the departments like marketing, sales & promotion, merchandising, partnership, designers and platform team to drive growth for each campaign and meet the needs of both sellers and consumers.• Taking appropriate to monitor performance of Sellers• Allocate and schedule promotions to be featured on the best channels. • Create metrics report on China Key Sellers daily sales and campaign’s GMV.• Follow Up and Support Sellers Enquiries, Issues & request, etc. • Ensure Business expansion is well supported. Achievement :11street Star Award 2017 (September 2017)

Kuala Lumpur, Malaysia

Managing Key Partners/Key Sellers Accounts: • Responsible to growth Key Partners/Key Sellers Account• Establishing New Campaigns/Promotions timely to increase Key Sellers/ Account GMV. • Work closely with Sales& Promotion and Digital Marketing team to drive sales • Plan and Negotiate market leading promotion with key sellers. • Develop Strategic relationship with key partners/key sellers. • Reinforce the renowned Shocking Deal Promotions for Sellers.• Utilize existing channels and leading promotion with sellers.• Taking Appropriate to monitor performance of Key Sellers • Follow Up and Support Key Sellers Enquiries, Issues & request, etc. • Ensure Business expansion is well supported.

Kuala Lumpur, Malaysia

Managing Key Partners/Key Sellers Accounts: • Establishing New Campaigns/Promotions timely to increase Key Sellers/ Account GMV. • Reinforce the renowned Shocking Deal Promotions for Sellers.• Studio reservation and Training arrangement for key sellers• Works closely with design and platform team to plan and execute campaigns/promotions.Responsible on Seller Acquisition:• 11street English/Chinese Speaker for internal and external acquisition workshop. • Support role on workshop and event preparation. (Prepare EDM, Monitor Workshop RSVP, handle on seller registration and Q&A session)• Support on Internal staff & seller inquiries (registration process, change seller info)• Work closely with several of departments such as merchandising, marketing, sales & promotions, operations to drive growth for the company.Managing Seller Approval: • Team Leader role of Outbound Team (Monitor Tele- Marketing Team daily activities).• Screened and approved seller accounts daily to avoid fraud and duplicate account.• Resolving Approval Issues with outbound team.• Assist and Guide Outbound team to achieve daily target.• Handled merchants / sellers’ inquiries and resolve problems or request. In 11street:11street is the largest marketplace in Korea, and the 2nd largest marketplace in Indonesia (after 1 year of it's launch). For 11street in Malaysia, it is hosted by Celcom Planet Sdn Bhd. Celcom Planet is a joint venture between Celcom Axiata Berhad and SK Planet (a leading Korean e-commerce open marketplace provider). To know more about 11street: http://www.11street.my/

Kuala Lumpur, Malaysia

Role/Task : • Corporate and key merchant recruitment• Identify and develop new business opportunities with respect to merchant acquiring services.• Consult and support potential corporate and key merchants• Establish & maintain strong relationship with existing & potential customer• Perform merchant visits for corporate and key merchants• Handled merchants / sellers’ inquiries and resolve problems or request.• Follow-up with merchants / sellers on any sales related issues.• To provide market intelligence on other competitors’ products, package offerings and sales activitiesAchievement : Rakuten Achiever Award 2014 (November 2014)

Ampang, Selangor, Malaysia

Role/Task : • Handled on all type of bank products (Mortgage Loan, Hire Purchase Loan, Credit Card, Balance Transfer and Cash on Call)• Handled inquiries from customers.• Deal with Property Agents/ Car Dealers