Ruby Ku Email & Phone Number

I occasionally take on client work while building out my own independent work. I am a generalist. My last decade of roles had me doing everything from research, design, coding, product management, community management, sales to operation. I have always worked across disciplines, but the roles I typically fit into are: product manager, design researcher.

Nava's mission is to make government services simple, effective, and accessible to all.During my time at Nava, I was a Product lead on a project with Center for Medicaid and Medicare (CMS) to transition their infrastructure from physical data centers for the cloud. Specifically, our team: - Designed and iterated on onboarding framework that includes.

Austin, TX

• Austin Center for Design offers an innovative curriculum that repositions creative design education in the context of designing for the public sector. Students learn the interdisciplinary skills of creative design.
• Strategized and executed on initiatives with a core focus on design and advocacy by partnerships with local government and nonprofit organizations
• Established operational sustainability by doubling revenue, enrollment numbers, and faculty members.
• Led the transition to move learning online and liquidate physical assets as we end leases to adapt to COVID-19.

Austin, Texas Area

Findhelp's mission is to connect all people in need and programs that can help them (with dignity and ease). We make it easy for people to find and connect with free and reduced cost food, health, housing and education (and more) programs.

Austin, Texas Area

HourSchool is a knowledge platform built from your community, offering in-person, peer-led, bite-sized classes.

Austin, United States

Toronto, Canada

• Supported the program office and delivery teams with project planning, communication processes, stakeholder management, and issue and risk management to ensure successful delivery of projects

Gaborone, Botswana

• Conducted education workshops to increase awareness of environmental protection
• Developed metrics to set baseline for current and future programs
• Revamped website and trained staff

Herrenberg, Germany

• Managed the rollout of Enterprise Software Management Tool (ESMT) with customers in Germany; responsibilities included doing product demos, running usability testing, and defining requirements.
• Led the adoption of an online community for the global web solutions team to foster collaboration, increase communication and enable sharing of best practices between country teams across borders

Mississauga, Canada

• Responsible for curating the biweekly developer e-newsletter
• Supported product and audience managers for product launches and campaigns
• Initiated and managed the SharePoint portal to support sales and marketing ongoing initiatives
• Co-ledt the Expression suite internal launch and related awareness campaign

Interaction Design And Social Entrepreneurship

B.Sc, Science And Business