-Act as interface between customer (Internal/External) and IBM setting realistic expectations, resolving fulfillment related problems and providing support to customer ensuring a high level of satisfaction.-Collect debts from clients of Australia.-Update the AR database with customer information.-Forecast expected cash collect, Arrears Letter production and production of customer statements of account and customer account reconciliations on request.-Dispute initiation, Late… Show more -Act as interface between customer (Internal/External) and IBM setting realistic expectations, resolving fulfillment related problems and providing support to customer ensuring a high level of satisfaction.-Collect debts from clients of Australia.-Update the AR database with customer information.-Forecast expected cash collect, Arrears Letter production and production of customer statements of account and customer account reconciliations on request.-Dispute initiation, Late Payment Fees control and production.-Delinquent and distressed account identification and management.-Ensure compliance to all audit guidelines and adhere to all established processes.-Build good relationships with clients and ensuring invoices are being paid on time.-Assume additional responsibilities as assigned.1 award :- Manager’s Choice Award - 2016 program by Accounts Receivable Execution Manager, ANZ for the practice Put the Client First for contributions to the team in Q2. Stepped up to help with other collection units. Consistently delivered high quality work and recognised by peers.- Manager’s Choice Award - 2016 program by Accounts Receivable Execution Manager, ANZ for the practice Show Personal Interest for dedication and commitment in handling additional accounts during the period that the team was looking for back fill. My contribution helps tremendously towards our team's success. Also assigned as a mentor for a new hire.- Manager’s Choice Award - 2016 program by Accounts Receivable Execution Manager, ANZ for the practice Unite to get it done for achieving collection target and excellent work ethic and dedication.- Manager’s Choice Award - 2015 program by Accounts Receivable Execution Manager, ANZ and Country Manager for the practice Put the Client First and Unite to get it done for amazing dedication and commitment to the team and taking on the challenging accounts. Show less