Ruby Lu Email & Phone Number

Shanghai, China

中国 上海市

1. Champions customer focus and service within Operations and Supply Chain managing processes, digital solution in the region, accountable for OTD, L/T and inventory.2. Leads & owns robust processes for development and deployment of critical skills for APAC supply chain team.3. Leads global supply and demand balance for one or more value centers through integrated business planning (IBP) process4. Risk management & Change management

Shanghai, China

- Leading the optimization of distribution, logistic, customer service operating mode- Executing the business service strategy; - Prioritization of activities and building effective customer experience- Driving sales operation digitization transformation.- Change management.

Shanghai, China

Leads the development and implementation of customer service programs, policies and procedures, engages in long range resource planning and ensures that goals are aligned with the business strategy. - Coaching team on systems and work process issues; - Executing the business service strategy; - Prioritization of activities and building effective customer relationships;- Driving customer service digitization transformation.

Shanghai, China

Develop supply prioritization plan of $1B busines in great China and drive continous improvement among customer service and supply chain, logistics etc.- Host GCN Decision Center to address order fulfillment risk concerns to maximize benefit is derived- Provide commercial insights and work with X-fuctional team on continous improvements of supply network/capabilities, demand planning, lead time for swift response.- Lead US-CN retaliatory tariff mitigation plan and acheived over $10MM cost avoidance

Shenzhen, Guangdong, China

1.Effective production planning & raw material planning to maximize customer order fulfillment, optimize the utilization of production asset and meet desired inventory level;2.Accountable for inventory management to ensure it meets business targets;3.Manage supplier’s performance4.Lead new site bonded material management process establish, implementation and improvement to meet compliance.5.Achieved +US$7MM hard saving & process improvement by leading projects with lean six sigma methodology

Shenzhen, Guangdong, China

Effective production planning to maximize customer order fulfillment, optimize the utilization of production asset and meet desired FP inventory level; - Plan raw material according to the production schedule. Ensure raw material supply to production on time and in full;- Control the raw material and finished products inventory level within business target; Manage Bonded inventory to ensure it is aligned with customs requirements; - Accountable for NPI inventory management to ensure it meets business targets; - Coordinate operation and technical team to manage the slow moving inventory and Not-fit for use stock.- Manage supplier’s performance

Shenzhen, Guangdong, China

Handle order to cash process and fulfillment for designated key accounts. Report analysis to design best practice and provide customer management solutions. - Work with trading operation team, logistics for import & export & local delivery. Play a key role in payment collection and shipment control.- Work closely with sales team to attain customer satisfaction through high-quality CSR service and direct accounts in achieving high-quality sales and order forecast.

Huizhou, Guangdong, China

Lead team to manage key accounts scorecard performance improvement and regional business review meetings and development team.- Team KPI track and plans to drive performance improvement;- Excessive &Obsolete inventory review and drive corrective actions to meet inventory turns target;- Cost down driven on logistic and contract manufacturing conversion cost- Team delegation and people development planning as well as cost control

Huizhou, Guangdong, China

ST/MT Demand forecast and confirmation window on key accounts. Responsible for contract review and rectify with marketing, demand trend analysis, supply commit, PO receiving and on time delivery, transportation arrangement with ERP/SAP. - Lead the critical issue mitigation plan to meet the target delivery. Review internally for all the gaitors of build issues, capacity, material shortfall and drive corrective action plan by communication with cross functional team to mitigate the risk in short term. - Customer and result oriented. Escalate the risk issue with action plans in time. - Strong analytical skills and presentation skills. MGT report for material review, WW report, inventory reports as well as E&O report to analysis the performance and grasp the situation on regular base.- Customer scorecard performance analysis review and routine business meeting with customer like MOR(monthly operation review) ,QBR(quarterly business review),BCP(business contingency plan).- Responsible for contract manufacturers' conversion cost evaluation,delivery and quality performance, price negotiation and review cost down plan after products entering into mass production.

Master Of Business Administration - Mba, Busi

Doing Business In Asia

Service Management

Bachelor Of Science (Bs), Economic And Trading English