Ruby Matthews Email & Phone Number

United States

My job at The Trade group is to:Receive and process inbound leads (phone, web forms, web chat) by researching and recording account information in Salesforce and assigning to the appropriate Sales Consultant Consistently verifying proper lead source and detail information was entered into Salesforce by the Sales Consultants Assist with the planning and.

Dallas/Fort Worth Area

Call Center: Handle escalated Customer ResolutionsComply with company policies, procedures, and standards of ethics and integrityEnhance customer engagement and collect customer feedbackResearch issue and identify root cause solutions for Walmart.com customer order and account issuesSpeak to Special Teams, Market Place vendors as well as shipment carriers.

Dallas/Fort Worth Area

Facilitate and Coordinate Flu and Wellness clinics for multiple vendors throughout West TexasInterview, hire and train New Hires over the company policy and proceduresPrepare and Host the new hire and returning staff Orientations and Compliance TrainingCreate, maintain and track clinic and staff schedules using Microsoft ExcelConnect regularly with direct.

Dallas/Fort Worth Area

Report directly to the OwnerProcess and Mail Hiring paperwork for New AgentsSchedule interviews, client and employee meetingsResponsible for daily operations and organized staff trainingMaintain relationships as the liaison between client and agent servicesConstant communication by phone and email to the Owner, clients, agents as well as the Home.