Ruby Matthews Email & Phone Number

United States

My job at The Trade group is to:Receive and process inbound leads (phone, web forms, web chat) by researching and recording account information in Salesforce and assigning to the appropriate Sales Consultant Consistently verifying proper lead source and detail information was entered into Salesforce by the Sales Consultants Assist with the planning and coordination of internal corporate events Provide administrative support for the HR department Research and process trade show lists for the Sales and Marketing teams to utilize Provide administrative assistance to the Marketing department for various projects, as assigned Manage multiple corporate calendars Greet and assist guests Process incoming and outgoing mail Assist with management on showroom duties Keep internal phone lists and employee photobooks updated for 200+ employees Generate and manage daily front desk rotation schedule Coordinate holiday cards and client/vendor gifts on behalf of 30+ sales representatives and executive leadership team Complies with company policies, procedures, and standards of ethics and integrity

Dallas/Fort Worth Area

Call Center: Handle escalated Customer ResolutionsComply with company policies, procedures, and standards of ethics and integrityEnhance customer engagement and collect customer feedbackResearch issue and identify root cause solutions for Walmart.com customer order and account issuesSpeak to Special Teams, Market Place vendors as well as shipment carriers on behalf of the customers concerns

Dallas/Fort Worth Area

Facilitate and Coordinate Flu and Wellness clinics for multiple vendors throughout West TexasInterview, hire and train New Hires over the company policy and proceduresPrepare and Host the new hire and returning staff Orientations and Compliance TrainingCreate, maintain and track clinic and staff schedules using Microsoft ExcelConnect regularly with direct supervisor, clinic contacts, my staff and home office program managers through incoming and outgoing calls as well as by Outlook email.Identify and work to remove barriers to see that all clinics are completed successfullyMaintain, process and mail clinic paperwork for Home OfficeProcess payroll for staffTravel for ClinicsDeliver and pick up supplies Work as Field support Associate in between clinic seasons, completing HR, Medical Records, and Payroll tasks

Dallas/Fort Worth Area

Report directly to the OwnerProcess and Mail Hiring paperwork for New AgentsSchedule interviews, client and employee meetingsResponsible for daily operations and organized staff trainingMaintain relationships as the liaison between client and agent servicesConstant communication by phone and email to the Owner, clients, agents as well as the Home OfficeCreate documents, lists, worksheets and Power Points using Microsoft OfficeTravel when necessary