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Ruby Miller is listed as Workforce Management Realtime Analyst based in Jacksonville, Florida, United States. AeroLeads shows a work email signal at att.com and a matched LinkedIn profile for Ruby Miller.
Ruby Miller previously worked as Workforce Management Analyst-Multisite/Remote at General Dynamics Information Technology and Human Resource Coordinator/Remote at Primus Software Corp./At&T Contractor. Ruby Miller holds Bachelor’S Degree, B.B.A. (Honors) Business Administration – Organizational Management, 4.0 from Edward Waters College.
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Accomplished Administrative professional with experience in Human Resources: employee benefits, disability, FMLA, LOA, Worker's Compensation and Investigations. Successfully conducted employee orientation, training and on-boarding. Proven ability to formulate and implement projects from inception to completion with on-time deliverables. Inspires team leadership, participation and communication to accomplish organizational goals and vision, and to foster positive interaction.Workforce Management Specialist (real-time, exceptions, skilling, training and scheduling) customer service, administrative practices and strategic analysis. Efficient in utilizing organizational and time management skills. Systems and Applications - WFM Systems - Genesys, Aspect eWFM, IEX TotalView - Avaya - MicroSoft Word, PowerPoint, Excel, Outlook
Listed skills include Administrative Assistance, Team Building, Powerpoint, Human Resources, and 23 others.
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Troy, Michigan United States (Remote)
*Public Trust Security Clearance (2017)Monitored call volume and staffing data to ensure Customer Service Representatives are performing in accordance with established quality and performance standards. - Produced WFM reports, attendance, adherence, intraday and ad hoc reports. - Ensured planned time availability to support the business needs, employee.
Duluth, GA
- Created and distributed employee communications and information packets for new employees and facilitate On-boarding and Employee Orientation- Led group discussions. Facilitated dialogue on employee/employer concerns, assist in interpretation, explanation and clarification of Departmental and Company policy- In-depth review of timesheets for accuracy.
Jacksonville, Florida Area
Responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management for the purpose of optimizing resources to achieve business objectives. Functional responsibility included the ability to demonstrate a strong understanding of planning, service performance and staffing.
Activities and Societies: Sigma Beta Delta - Valedictorian - Magna cum laude - President’s Award for Academic Achievement
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Ruby Miller is listed as Workforce Management Realtime Analyst.
AeroLeads has found 1 work email signal at @att.com for Ruby Miller.
Ruby Miller is based in Jacksonville, Florida, United States.
Ruby Miller has worked for General Dynamics Information Technology, Primus Software Corp./At&T Contractor, and At&T, Inc..
You can use AeroLeads to view verified contact signals for Ruby Miller, including work email, phone, and LinkedIn data when available.
Ruby Miller holds Bachelor’S Degree, B.B.A. (Honors) Business Administration – Organizational Management, 4.0 from Edward Waters College.
Ruby Miller is listed with skills including Administrative Assistance, Team Building, Powerpoint, Human Resources, New Hire Orientations, Interviewing, Data Entry, and Event Planning.
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