Ruby Ochoa Email & Phone Number

Santa Clara, California, United States

San Leandro, California, United States

- Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check cashing.- Provide exceptional customer service by addressing customer inquiries, resolving issues, and assisting with account-related requests.- Balanced cash drawer at the beginning and end of each shift to ensure accurate transactions and proper cash handling procedures.- Promote and cross-sell bank products and services, such as savings accounts, credit cards, and loans, to meet customer needs and achieve sales goals.- Adhere to all bank policies, procedures, and security protocols to ensure the safety and confidentiality of customer information.- Maintain accurate records of transactions, account information, and customer interactions in accordance with regulatory requirements and internal guidelines.- Identify and report suspicious or fraudulent activity to prevent potential risks and losses for the bank and customers.- Educate customers on self-service options, such as online banking and mobile banking apps, and assist with setting up and troubleshooting these services.- Verify and process various types of transactions, including money orders, cashier’s checks, and traveler’s checks.- Collaborate with team members and other bank departments to ensure efficient and effective operations.- Stay updated on bank products, services, and policies to provide accurate and up-to-date information to customers.- Assist in branch administrative tasks, such as opening and closing procedures, supply management, and branch maintenance.

Fremont, California

- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.- Meticulously handled POS system transactions, including credit, cash, checks, exchanges, returns, and refunds to ensure seamless and accurate cash flow.- Actively stay informed about the latest sales offerings and loyalty programs.- Maintained a clean, organized inventory and curated displays of rotating seasonal party supplies.- Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction.- Executed best in class sales and service strategies- Reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise- Cultivated an “It can be done” attitude with your team when it comes to overcoming obstacles and bringing joy to our customers- Delivered on sales, profit, and service targets, as well as delivering on all key Omni strategies and metrics- Ensured that customers were beyond satisfied.- Mastered all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others- Managed and planed the daily and weekly workload to deliver on store sales goals and customer engagement- Assisted the Store Team Leader with team onboarding and learning- Continuously directed and coached store team members- Supported the Store Team Leader in holding associates accountable to expectations- Worked a schedule that aligns to customer and business needs- Responsible for creating an environment that promotes associate engagement and retention- Responsible for other various processes and procedures to ensure an efficiently operating store- Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required- Climbed ladders to re-stock and obtain merchandise for our customers

Hayward

- Provided exceptional customer service- Swept and mopped floors washed walls and windows and emptied trash cans.- Greeted guests.- Provided crowd control- Help patrons find their seats in an orderly fashion- Helped resolved seating disputes.- Maintaining the entrance area clean.- Checking tickets.- Sold and collected admission tickets and passes from patrons as well as concessions.- Cleaned and sanitized counters.

Fremont

- Oversaw cashiers, baggers, and other employees within the checkout area of a store to ensure that excellent customer service was provided to customers.- Administered training to employees.- Administered team-building.- Customer assistance.- Payment collection.- Credit card processing.- Refunds and exchanges.- Cash register operations.- Excellent cash drawer management.- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.

Hayward California

- Mastered POS (point of service) systems to handle payments ranging from $3,000 to $5,000 per shift.- Provided exceptional customer service.- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.- Operated drive-through services including taking orders, handling payment, and food delivery in a prompt but friendly manner.- Swept and mopped floors, washed walls and windows and emptied trash cans.

Business, Management, Marketing, And Related Support Services, Senior

Activities and Societies: Chinese.

Highschool Dimploma, Graphic Design, 9Th-12Th Grade

Activities and Societies: P.E., Photography, Graphic Design (ROP), Spanish Native 1 & 2 and Computer Applications. As a student at Hayward.

7Th-8Th Grade

Activities and Societies: Avid and Spanish.