Ruby Olele Email & Phone Number

Saskatoon, Saskatchewan, Canada

Providing a simple, easy and affordable way for individuals or workplaces to save for retirement

Canada

Saskatoon, Saskatchewan, Canada

Lagos, Nigeria

Delivering a high quality client service and Client retention approach. Managing client relationships to enhance product sales and new client growth targets.Providing professional advice to meet and exceed client's needs and expectations.Established long-term relationships with clients while providing advice and products included in day-to-day banking and loans.Manage a portfolio of Client accounts and develop new relationships in order to increase profitability & growth.Support personal banking clients Engage clients with purpose to arrive at right solutions.Generate liabilities and created risk assets for the organization.Generate business prospects plans and adhere to call plans.Appraise Clients’ credit appetite and analyzed credits proposals to safe guard the bank.Ensure Clients adhere strictly to conditions precedents to credit line draw down.Timely follow up with cross functional teams for Client issues and resolutions.Key Achievement: Forged the foundational partnership between a Multinational Corporation and Zenith Bank Nigeria to handle their financial needs.Effective risk asset management and superior customer service resulting in incremental income and business development.Resolved Clients’ complaints by identifying problems and taking appropriate corrective action, increasing client retention ratio significantly by 25%.Consistently met monthly average target of $2m.Managed portfolios of $250m in asserts and in $350m in liabilities.Positively engaged clients on the use of alternative channels i.e. Mobile and online banking

Eri Mooore, Surulere, Lagos

I managed Client day to day engagements and also daily activities within the team whilst ensuring compliance with established processes. Introduced Client’s to new banking innovations, emerging digital treads like mobile banking, ATM and online banking.Recommended improvements to branch operations to enhance Client experience. Report progress of enquiries resolution whilst following up on team members on outstanding issues for complete resolution in line with agreed service level agreements.Ensured that agent’s response to Client queries is professional at all times.Proactively followed up on all cross departmental issues in line with agreed operational service level agreements to the delight of the Client.Ensured all Client enquiries/requests/complaints are dealt with consistently within TAT and standards are maintained at all times.Ensured that banking documentations were accurate and is consistent with relevant Zenith Bank code of conduct and ethics.Ensured that all operational tools are in perfect condition to enhance Client experience and achieve operational excellence. Promoted team effectiveness with shared industry knowledge and personal performance developments in adhere to common objectives. Key Achievement:Revolutionized Client service gauging mechanism, thereupon increased the efficiency of the department by 50%.Resolved Clients’ complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly by 15%.Demonstrated professional etiquette and manners, improving 30% positive feedback immediately.

Lagos, Nigeria

Represented the brand in the best professional way possible. Cross-sold the bank’s products at the slightest opportunity. Received Clients’ Requests, Enquiries and Complaints.Educated Clients on the bank’s products and services.Provided hands-on support to Clients on e-channels related challenges.Educated Clients on the processes of the bank in a professional manner.Identified feedback and convey same to management.Followed up on Complaints, Enquiries and Requests received and ultimately resolve them.Key Achievement: Reduced Clients’ complaints by 30% through escalated grievance resolution procedure.Successfully handled 100+ Clients’ accounts simultaneously, without a single complaint from any account holder in 3 years.Increased Client base by 20% during the year 2010 by responding quickly to their concerns.

Mba, Business Administration

Bsc, Mircobiology

Senior School Certificate