• Customer relationship management • VIP specialized service execution –Responsible for managing, overseeing and coordinating the logistics of personal effects in and/or out of the country in accordance with company policy and procedure, and to comply with relevant local, country and international customs procedures by communicating with export and import and related authorities, customers and suppliers, in all relevant countries, as necessary to ensure efficient, positive and lawful relations, support and activities.Provide outstanding customer service to transferee and account while moving international household goods shipments in the most direct and cost effective manner in accordance with the contract/ quote requirements.• Issue and resolution managements.To ensure that all escalations are resolved within the stipulated time-frame.• Service delivery and operation managements - Seek opportunities for improving the quality within the department and willingly share innovative ideas. Establish & maintain good working relationships, within team, with other internal departments & externally with subcontractors and suppliers.• Maximise sales opportunity

Maintained accounts to the highest level, running the move as cost efficiently as able without damaging customer satisfaction.One point customer contact throughout the customer journeyUnderstanding the customers needs and improve the customer experienceMaximise sales opportunityWork to company and legal standards when processing documentationDealt with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processingMaintained excellent customer service and communication standards at all timesWork to KPI's ensuring targets are metBuild and maintain effective working relationships within the teamManage additional work, scope change and take necessary approvals, monitor shipping and manage shipping documents.Provide issue resolution during the move by coordinating with internal departments. Complete all required documentation for exports, as well as ensuring the client has done the same and all documentation reaches the required department in good time.

Process /plan moves received from Booking agent / Business development team.To manage HHG (household goods) moves end-to-end right from booking to delivery stage (i.e. to plan and co-ordinate packing, dispatch and delivery in accordance to customer forecast requirement with the nominated destination agentCo-ordinate with the shipper, booking agent, origin branch and destination agent right from booking stage until delivery stage. Provide periodic status updates to the shipper and booking agent on the progress of the move. Review insurance values provided by the clients and guide them on valuation if shipment is under declared/over declared to avoid issues at the time of claim (if any). Ensure insurance of shipment prior to dispatch of shipment. Have achieved 95% insurance coverage, thereby ensuring no claim or liability on company on the moves handled.To pre-empt escalations and work with the team to close loop and service recover as needed.Ensure appropriate record of enquiries in the systemTrack profitability during the move based on completion of work orders and put the necessary approval in place from agents to process the final invoice. Have achieved 85% timely billing to ensure smooth flow of cash flow. Ensure 100% collection of payment on all non credit account prior dispatch of shipments and had no revenue leakage

ISO TANKS & DRY CONTAINERNegotiate and file slot rates with Feeder operator and Main liners Follow up with Shipper & Marketing personnel for projection & book space accordingly with Feeder & Liner.Arrange & allot equipments to the shipper based on commodity.Keeping clients posted on the loading & delivery status of the shipment.Preparing Weekly Inventory Status reports of ISO TANK and send to the Principal office and Management.FORWARDING / NOMINATION A/CLiaising with Main liners & NVOCC for ocean freightPlacing booking with Main Liner/NVOCC and furnish Delivery order to the shipper. Follow up with the shipper for readiness of the cargo & liaise with Shipping lines for loading. Follow-up with Shipping Line for Loading Confirmation & update shipper. Follow-up with the Shipping Line for delivery status & update Shipper.

• Preparation of MRG basis market trends & operating cost for various sectors & trade• Approving special rate request from various locations based on criteria set• Analyzing weekly & monthly performance to achieving target• Taking care of Agents Inventory requirements & com• Controlling Surplus & deficit areas & ensuring quick turn around of equipment• Asses the market potential for the various trades/sectors offered by SCL in overseas, Local & ICD’s market• Conduct Market Research & Competitors Analysis such as freight rates & services offered etc• Market Identification & penetration• Monitoring day to day activities handled by the Agent