Ruby Tran Email & Phone Number

North Ryde, New South Wales, Australia

Key Responsibilities:● Allocating and packing the correct hardware for residential customers, as well as the Field Operationsteam.● Generate a range of reports on logistics performance against statistics and targets, to feed intomanagement reporting as required.● Update the Consumer Marketing Team with job statuses, provide stock reports, and ensure all marketingmaterials are correct and dispatched to clients in a timely manner.● Test suspected faulty hardware and coordinate with vendors and customers for returns andreplacements of faulty units.● Provide excellent customer service through assessing and resolving internal escalated queries andissues, and manage the effective resolution as required.● Taking full responsibility for approving and sending out Advance Replacement (AR) and LoanModem(LM) to customers

North Willoughby, New South Wales, Australia

Key Responsibilities:● Performing bank reconciliation weekly in Xero● Fortnightly processing of high volume and invoices in Xero● Managing accounts receivable and payable of the company● Billing and matching purchase orders with supplier invoices and resolving invoice discrepancies

Sydney, New South Wales, Australia

Key Responsibilities:● Time management is done effectively to ensure our team can achieve KPIs on each job● Communicating plans and goals for the team to ensure the team understands specific tasks in eachproject● Be prepared and ready with any problems during inventories such as lacking staffs, missing file data ordamaged project● Completion of all paperwork in a professional manner. Ensure all required paperwork is included andreturned to the District office as per the guidelines

Sydney, New South Wales, Australia

Key Responsibilities:● Providing customers with product information and services based on their current spending habits● Helping customer with complaints and queries● Following up with consumers to ensure customer service was satisfactoryAwards● Winning First Place in ACN September Customer Acquisition Vodafone 2016 Samsung Competition● Top 10 (8th) in December 2016 Customer Acquisition Vodafone Competition

Master'S Degree, Business Administration And Management, General, Credit

Bachelor’S Degree, Business Administration, Credit