Account Executive | Customer Success Manager
Genz Media
United States
As a Customer Success Manager, I was responsible for building strategic relationships with Near Map customers to ensure they receive value from the Near Map offerings. This role included negotiating renewals to achieve retention targets, designing and implementing replicable Customer Success strategies and initiatives such as onboarding, success plans, adoption and nurture programs, and being the customer's voice within the business to ensure momentum behind support and product requirements. My key activities included:• Onboarding and value delivery via regular engagement with near-map customers• Account Management and Value Delivery • Renewal, Retention, and Churn Management – ensure long-term retention, reduce churn risk, negotiate renewals, forecasting • Onboarding – demo of products and services, introducing value proposition and how it fits into customer's business• Gather customer feedback and liaise with the product development team to ensure continual product improvement• Identifying opportunities for account growth and collaboration with the Sales team • Projects - worked on various business/function projects to improve Customer Success and overall CX which included process improvement, customer experience, and customer lifecycle
