Government funding programmes for industry development and growth.

Responsible for the implementation of APAC strategy and business plan for the deployment of Knowledge Solutions offering, including BSOL and other services. Engage and drive all Knowledge Solutions initiatives in the region.

• Support and deliver the APAC strategy for the deployment of supply chain offering including BSI verification, CSR, CTPAT, industry program and support the deployment of in country capability. • Manage a team of technical and commercial professionals.• Manage the team responsible for all Post-sale client support.• Coordinate platform sales and delivery activities with Country sales & operations teams;• Represent APAC in collaboration with other regional hubs in America’s… Show more • Support and deliver the APAC strategy for the deployment of supply chain offering including BSI verification, CSR, CTPAT, industry program and support the deployment of in country capability. • Manage a team of technical and commercial professionals.• Manage the team responsible for all Post-sale client support.• Coordinate platform sales and delivery activities with Country sales & operations teams;• Represent APAC in collaboration with other regional hubs in America’s, Europe, Africa and Middle East for global accounts. Show less

Programme Management of key accounts including Global Brands in Supply Chain Business.Support supplier verification program and all supply chain solutions including initial set-up, establish SOP, client operating procedures, program monitoring, reporting and effective communication with all key stakeholders.

- Lead 3 functional departments: Customer Service, IT and Administration.- Oversee day-to-day operations to maximize operation efficiency.- Manage and coordinate all cross department activities, supporting game launch & event.- Define, maintain & implement CS, IT and Admin teams' SOP to ensure highest efficiency.- Monitor performance and review KPI reports to ensure service quality- Recommend business process & re-engineering with other corporate functional teams.

- Assist the COO to handle full spectrum of operations and documentations.- Ensure the business runs efficiently by overseeing day-to-day operations.- Improving business practices and updating company policies.- Setup operation meeting with various departments to ensure company procedures run smoothly.- Raise out solutions and liaise with all level employee during problems occurred.- Manage COO work schedule and assist with ad hoc projects.

- Program Management of key accounts including Global Brands.- Responsible for supplier audit programs, set-up, workflow, client operating procedure, program monitoring, reporting and communication.- Client interface through regular meetings to support account management activities with suppliers, vendors and master clients.- Coordinate assessments activities with country operation and other regional hubs in Asia Pacific, America’s, Europe, Africa and Middle… Show more - Program Management of key accounts including Global Brands.- Responsible for supplier audit programs, set-up, workflow, client operating procedure, program monitoring, reporting and communication.- Client interface through regular meetings to support account management activities with suppliers, vendors and master clients.- Coordinate assessments activities with country operation and other regional hubs in Asia Pacific, America’s, Europe, Africa and Middle East. - Gather and determine new business requirements for System Analyst to enhance the system and accommodate new supply chain business needs. Show less

- Project management for initial set-up and new project, e.g. define scope, project plan, timetable, roles & responsibilities and client communication.- Provide program briefing and training to operating offices for program procedure/process/KPI.- Coordinate with various business lines to cross-sell, implementation and execution of services.- Assist global sales for budgets, monthly reports and customer visit summary.- Facilitate drafting of SOP and other program procedures as… Show more - Project management for initial set-up and new project, e.g. define scope, project plan, timetable, roles & responsibilities and client communication.- Provide program briefing and training to operating offices for program procedure/process/KPI.- Coordinate with various business lines to cross-sell, implementation and execution of services.- Assist global sales for budgets, monthly reports and customer visit summary.- Facilitate drafting of SOP and other program procedures as relevant.- Regular meeting with customer to solicit feedback, key risk and opportunities to management with recommendation for next step.- Handling clients and suppliers enquiries, claims and complaints.- Key clients handled: AstraZeneca, Unilever, Tesco, Sainsbury’s. Show less

- Project management to set up operation procedure for new clients.- Brief operating offices the client requirement and process.- Create program procedures for both Inspection and Auditing services.- Regular meeting with customer to collect feedbacks and opportunities.- Handling clients’ claims and complaints.

Account Management role:- Manage 2 major customer accounts, Samsung & Texas Instruments - Handle customer enquires & complaints.- Coordinate with cross department for production loading priority, ship out schedule, logistic arrangement & engineering development.- Handle customer visits; provide presentations & escort customer for production line tour.- Gather and analyze market information to match customers’ requirements, e.g. forecast & loading plan.- Provide monthly… Show more Account Management role:- Manage 2 major customer accounts, Samsung & Texas Instruments - Handle customer enquires & complaints.- Coordinate with cross department for production loading priority, ship out schedule, logistic arrangement & engineering development.- Handle customer visits; provide presentations & escort customer for production line tour.- Gather and analyze market information to match customers’ requirements, e.g. forecast & loading plan.- Provide monthly & quarterly report to management to report account activities, project status & business review.SAP system related role:- Act as a key user of SAP system, mainly focus on SD (Sales & Distribution Module), provides system support to global CS & local CS users. - Work closely with BA (Business Analyst) of SD, MM & FICO module to conduct system integration testing (SIT), user acceptance testing (UAT), as well as system implementation.- Maintain internal CS specification & provide training to HK, China & global CS team ensuring service standard.- Frequent travel to China Office; provide training to the new CS team set up in China office. Show less

- Handle and manage customers’ inquires & complaints.- Coordinate internal departmental activities.- Maintain internal and customers’ information, specifications and documentations to comply with QS9000 requirements.

- Perform full spectrum of administrative and secretarial support.- Coordinate department activities and produce work related report.