Customer Support: Mainly supported Huawei, ZTE and Apple Inc. Develop and maintain relationship within customers and manage customer special requirements. Follow up on quotes, orders and RMAs ect. Maintain relationship within the company in order to leverage better support in terms of pricing, deliveries, etc…. (planners, pricing team, logistics, Sales team, …)Order Management: Managed to use available systems (Oracle, ModelN, etc…) and comply to OM processes/procedures in order to conduct required daily business activities (quotes approval, reschedules, customer setup, pricing adjustment, ect.)Sales Ops Support: Managed to run reports daily using the available tools and analysis the data in order to make decision and/or identify trends (backlog report, revenue report, forecast numbers,….) Work on IT projects (EDI, DISTI Programs, System upgrades,…)