Ruby Murphy Email & Phone Number

Boston, Massachusetts, United States

Launched relocation of company. Promoted within 18 months due to strong performance and organizational impact (two years ahead of schedule). Led redesign of social media and promotional material. Grew company revenue by 150% in the first year at Salvage Angel’s new location.● Successfully manages all aspects of the artisans marketplace, including inventory management, customer service, markets, and sales, resulting in a consistent increase in revenue year after year● Builds and maintains strong relationships with vendors, artisans, and customers, ensuring a diverse, high-quality, and ethically-sourced product range, leading to increased customer satisfaction and repeat business● Develops and implements effective marketing strategies, such as hosting markets and collaborating with local businesses, which significantly increases customer traffic and brand awareness● Plans and executes social media visions, driving brand discovery and customer engagement, working closely with design teammembers to create visually appealing graphics to use across all platforms● Designs innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels by utilizing effective communication skills when liaising with customers and vendors regarding their needs or expectations● Provides leadership and guidance throughout the entire lifecycle of all events from conception through completion, ensuring all planned and coordinated large-scale event details are taken care of in a timely manner● Supervises marketing development aimed at increasing attendance numbers at all events held throughout the year

Outshone at fine-dining waitstaff and promoted within one year due to consistent demonstration of exceptional service to guests by showcasing strong natural leadership and positive effectiveness when guiding new staff upscale dining.● Trained and mentored new staff proper table service techniques, restaurant policies, menu items, upselling add-ons, and guest satisfaction, contributing to a cohesive and high-performing team● Provided exceptional customer service by attending to the needs and preferences of upscale clientele and casino patrons in a fast-paced fine-dining restaurant setting, ensuing consistently high customer satisfaction ratings and positive online reviews● Demonstrated an extensive knowledge of the menu, including daily specials and wine pairings, and effectively communicated this information to guests through personalized service, resulting in repeat business, increased revenue, and higher average checks● Managed a high volume of tables, accurately taking orders, delivering food and drinks, and handling cash transactions, maintaining a smooth and seamless dining experience for guests