• Managed and coordinated multiple internal teams to ensure the effective delivery of services to adult students enrolled in GED or ESOL classes.• Facilitated the hiring, training, and oversight of Case Managers, enhancing team productivity and alignment with organizational goals.• Acted as the primary liaison between the Social Services department and other departments, ensuring clear and consistent communication across teams.• Ensured that the Social Services team met and exceeded all agency and state standards, the only team within the organization to achieve this distinction.

• Provided vital support to adult students, offering personalized assistance and connecting them with additional services as needed while maintaining confidentiality.• Advocated for clients to ensure they received necessary support and resources, improving their ability to navigate challenges and achieve their goals.• Balanced a significant caseload while providing clear and consistent communications to students.

• Founded and managed a successful tutoring agency, addressing individual student needs and achieving significant academic advancements.• Developed strategic partnerships with educational institutions, expanding service reach and impact, including collaborations with the Kenai Peninsula Borough School District.• Implemented data-driven approaches to improve tutoring methods and outcomes.

• Provided direct services focused on skill development for clients within community-based settings, enhancing their ability to achieve personal goals.• Maintained meticulous client records and collaborated within interdisciplinary teams to ensure comprehensive care and support.• Leveraged user interaction insights and data analysis skills to improve service delivery and optimize client outcomes.• Utilized various Microsoft Office applications for planning and communications within the organization and with clients.

• Provided direct services focused on skill development for clients within community-based settings, enhancing their ability to achieve personal goals.• Maintained meticulous client records and collaborated within interdisciplinary teams to ensure comprehensive care and support.• Leveraged user interaction insights and data analysis skills to improve service delivery and optimize client outcomes.• Utilized various Microsoft Office applications for planning and communications within the organization and with clients.

• Managed tour bookings and communication channels, facilitating exceptional customer experiences and maximizing serviceefficiency.• Demonstrated adaptability and resourcefulness in managing day-to-day operations within a dynamic environment.• Exemplified strong organizational and problem-solving skills in maintaining inventory, scheduling, and administrative tasks.• Utilized Google Suite and data analysis to improve operational efficiency and customer satisfaction.

• Provided dedicated bussing service, maintained side work, and engaged with customers to enhance their dining experience.• Collaborated effectively with servers and kitchen staff to ensure seamless service and guest satisfaction.• Demonstrated proficiency in plating desserts and preparing non-alcoholic beverages to high standards.• Assisted in maintaining a clean and organized dining area, contributing to a pleasant atmosphere for guests.

• Efficiently bussed tables, maintained side work, and provided exceptional customer service in a dynamic restaurant environment.• Interacted with guests, ensuring their needs were met and exceeded.• Assisted servers with various tasks and collaborated closely with team members to ensure smooth service flow.• Played a key role in the preparation of salads and desserts, contributing to overall kitchen efficiency.• Managed the to-go service during the pandemic, ensuring accuracy and timeliness in fulfilling orders.