• Managed listing agents and showing agent requirements in the real estate industry.• Book appointments for customers.• Handle emergency calls from customers• Maintain confidentiality

• Manage current and potential customers efficiently, selling products and services, giving outstanding customer service.• Cash and front desk operations.• Encourage customers to use digital banking, assisting them to better manage their banking needs.• Maintains client confidence and protects bank operations by keeping information confidential.• Taking a proactive approach to discover customer’s needs and listening to understand what they are asking for.

• Effectively deal with all inbound calls.• Handle dissatisfied clients in a polite and professional manner, and strive to resolve their issues.• Complete accurate transactions in a timely manner.• Build rapport with customers by active listening, asking the right questions and offering solutions.