Ruby White Email & Phone Number

United States

Second Level Reviewer supporting GSE investors in the home preservation space.

I underwrite non-conforming loans on the secondary market.

Concord, CA

Experience with underwriting both Fannie Mae and Freddie Mac loans, in addition to manual loan underwriting for nonconforming files.

San Francisco Bay Area

Worked closely on the back-end experience from initial loan offer pricing to pre-funding origination, with an emphasis on document requests and verification policies and procedures. Worked on implementing automated document requests based on Credit Bureau Report attributes and information provided on the application.Created and implemented policies and.

San Francisco Bay Area

I managed and trained a team of Loan Approval Specialists and Underwriters in the San Francisco office with a team daily loan origination goal of $1M. Reviewed escalated loan application cases and provided a plan of action while ensuring department wide compliance. Provided individualized performance and incentive reviews to Verification Specialists and.

Underwrite and assess any potential credit risk associated with personal loan applications, using information from the applicant’s Credit Bureau Report, public records, personal information submitted on their application, and documents requested from Prosper during the application process.Played a vital role in helping the company achieve record high month.

Was an agent in a high volume call center, answering questions about basic loan servicing, document requirements, and acted as a liaison between the borrower and the verification department. Answered over 50 calls a day towards the end of April 2013 while responding to email inquires. Processed borrower payments by phone and email, with transactions.

San Francisco Bay Area

Responded to over 100 emails concerning account refunds, password changes, and website trouble-shooting. I have experience using ZenDesk's customer support platform.