Ruby Rodriguez Email & Phone Number

Colombia

UnifyCX is a company focused on delivering custom technology solutions that drive efficiency and digital transformation for its clients. As a Technical Recruiter, I manage the talent acquisition process to identify and connect high-caliber candidates with strategic roles within the organization, ensuring that each profile aligns with both the technical skills and the company's culture.My core responsibilities include designing and implementing effective recruitment strategies, screening and interviewing candidates, and collaborating closely with development teams to gain a deep understanding of their needs. I have successfully reduced the average time-to-hire by 20%, enabling UnifyCX to secure essential talent more swiftly, which directly supports the continuity of key projects and enhances client satisfaction.

Colombia

BairesDev is a leading technology solutions company that connects top talent with dynamic projects across the globe. As a Talent Acquisition Specialist, I was responsible for driving candidate engagement and managing the recruitment process to ensure an exceptional match between candidates’ profiles and the company’s strategic roles.My primary functions included thoroughly reviewing candidates’ online information to evaluate their fit, contacting candidates via phone, Skype, LinkedIn, or email to validate their interest, and conducting interviews to assess both technical and non-technical qualifications. I coordinated internal interviews, maintained system records, and provided ongoing support to candidates throughout the process. My work contributed to efficient hiring practices and ensured a consistent candidate experience, enhancing BairesDev’s ability to secure high-quality talent for critical projects.

Acertus is a company dedicated to providing comprehensive solutions in logistics and workforce management. As a Talent Acquisition Specialist, I conducted interviews and managed the selection process for various job openings, ensuring each candidate matched the required qualifications and organizational culture.My key responsibilities included guiding candidates through the process and providing detailed information on their role responsibilities, attending meetings to evaluate goals and current projects, and overseeing the onboarding process to support a smooth transition into their new roles. By maintaining consistent communication through emails, calls, and texts, I ensured each candidate felt informed and supported, contributing to a positive candidate experience and alignment with company standards.

Colombia

Teleperformance is a global leader in customer experience management, providing tailored solutions to enhance client satisfaction. As a Customer Service Manager, I led a team of 20 representatives, setting weekly and monthly goals to drive both individual and overall performance.My responsibilities included organizing workflow by assigning tasks and preparing schedules, ensuring agents understood and adhered to all performance standards, objectives, and policies. I closely monitored and evaluated team performance, providing training and growth opportunities, and implementing corrective actions when needed. This approach promoted a high-performance culture aligned with Teleperformance’s commitment to exceptional customer service.

Colombia

Quantica BPO is a company specializing in providing high-quality customer support and service solutions. As a Customer Service Representative, I offered tailored solutions, support, and services based on customer needs through telephone communication.My primary responsibilities included developing effective communication skills to convey ideas clearly, minimizing misunderstandings, and enhancing the customer experience during technical support interactions. Additionally, I managed sales calls, ensuring customer satisfaction while promoting relevant products and services. My role contributed to building strong customer relationships and driving sales growth for Quantica BPO.