Rubén Rojas Email and Phone Number

Support Engineer RSC (Regional Support Center) for the Latin America Region (RLAM) .Analytic and organized personality, customer oriented, understanding their problems and providing the best solutions, creative problem solver with good analytical skills and capable of working alone and in teams, support and manage stress situation having the ability to work constructively under pressure with excellent communication and inter-personal skills, coaching and mentoring. Providing advices for product configuration issues and network problems, using Customer Support Requests (CSRs) to handle such problems, write trouble reports and follow them up when required. On call and emergency support attendance in order 
to stabilize and optimize customer networks in complex technical problems, trouble shoot systems that are in operation and restoration of systems in critical situations.Deep and solid knowledge on Backhaul, Microwave and Optical networks. MPLS-TP: LDP, LSP, MPLS OAM. VLANs SVLAN & CVLAN 802.1ad, Management VLAN. OSFP, IS-IS Multicast: IGMP, MPLS multicast. 
L2: Bridging, LAG, LACP, ERP, STP, MEF, 802.1ag. TDM Circuit Emulation Service over Packet Switched Network (CESoPSN),DWDM, SDH, PDH. Low and high capacity Microwave links, native ethernet transmission technologies. Others.