- Working very closely with client at onsite to govern their global process operations for multiple suppliers,- Working extensively on platform operations (Service Now), development and improvement to delivery E2E process operations- Successfully implemented Cloud Discovery and Event Management (ITOM) on ServiceNow platform for better infrastructure visibility and control- Integral part of the client transformation from ITIL to Agile Way of Working.- Worked on multiple Service Delivery clients; multiple support models and process as SACM Global Capability lead for India region.- Operational experience in the technologies and licensing compliance management processes which support SACM; Asset and CMDBs, auto-discovery tooling including IT Asset Management Lifecycle processes and industry best practice- As Mumbai Diversity SPOC steered various initiatives at organizational level to support and encourage diversity.

> Deliver an effective Software Asset Management within Capgemini and Client Engagements > Recommend and conduct continuous improvement and Counseling with SAM Owner > Strategic Software purchasing and supervising of Software Contracts for clients > Drives and support audits and define clients audit procedure > Ensure the integrity of the software assets required to control the IT service and infrastructure by maintaining an accurate repository of those software assets > Compliance of Software Asset Management with confirming the regular delivery of compliance sheets and reports > Coordination of Quality assurance & internal re- use of Pool > Ensure overall process efficiency through Driving and conducting improvement actions > Providing tactical planning as per Full and Sub capacity software usage > Involved in various agreements with major Vendors like Microsoft, Oracle, IBM and their e-newels > Normalizing software usage across multiple platforms and rendering more manageable heterogeneous computing environments > Driving strategies for most effective Software forecasting and budgeting

>Leading Compliance (Software) domain>License Compliance - Generating impacted revenue by promoting license compliance with respect to Microsoft products >Managing complete software asset life cycles with L-3 support and Responsible for assuring users are provided efficient and timely support.>Supervising the activities required to deliver and manage software service to business users and customers>Identifying high risk and give early insight to the senior management on the Software Compliance>Verify process compliance through software audits of projects & functions at defined frequencies>Own and implementing processes and procedures improvements within the team allowing strong service focused deliverables>Assuring that best practices for software usage are followed and Controlling business ,legal and financial risks >Supervising SAM Tool for software metering and to control over deployment>Handling key customer and VIP grievances and providing effective solutions>Defining SLA, approval and work flow for service categories and managing service catalogue .Also Ensuring that the Service need for the Software requirement are met.>Regular interaction with vendor companies & internal projects. Analyse feedback and take appropriate action where required>Handling internal and external audits , reviewing the process documents, SIP and reports.>Assist in the design, implementation and administration of processes and systems for management of IT assets. >Professional programs for new joiners and ensuring that it is adhered>Managing and controlling PR and controlling cost effectiveness>Supervising the regular updation and revision of Definite Media Library (DML) >Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department>Improve team capabilities through coaching and mentoring