I have a 5 years experience in food processing machinery at Dr. Froeb India Pvt. Ltd. as Service Manager. My primary role of the customer service representative to interact with customers to address their concerns, answer their questions and assist them with their needs for the same.Maintain customer accounts and record account information.Make product recommendations or services to customers based on their needs and preferences.Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.Ensure customers are satisfied with their purchases or service.Assist customers in placing orders to international principals, fulfilling refunds and handling exchanges.Handling Emails records, Offers, Orders & the Invoicing.