- Successfully managed a team of 10-15 employees, driving regular interactions with existing clients.- Achieved an Annual Recurring Revenue (ARR) of $2.4M through effective account management and upsell opportunities.- Maintained a high Customer Satisfaction (CSAT) score (75%-80%) for exceptional customer satisfaction and loyalty.- Implemented strategies to generate new leads and prospects, resulting in a steady influx of potential customers.- Fostered strong client relationships, understanding their unique needs and acting as a trusted advisor.- Implemented best practices for proactive and personalized customer engagement.- Collaborated with cross-functional teams to address customer needs and resolve issues.- Provided regular reports and updates on team performance, revenue growth, and customer satisfaction.- Ensured a high system uptime of 99.9% through proactive measures.- Conducted Quarterly Business Reviews (QBRs) and monthly health check meetings with key stakeholders.- Managed product adoption, conducted demonstrations, and addressed customer inquiries.- Oversaw recurring payments, renewals, and developed strategic roadmaps with clients.- Consistently achieved quarterly upsell targets to drive revenue growth across all accounts.

Dissertation: Title ‘Investigating the impact of Basel framework on operational risk management practices in the Indian banking sector’

- Proficiently managed operations and enhanced analytical techniques and reporting skills- Tracked team performance and analyzed its impact on profitability- Conducted timely business performance reviews and provided constructive inputs to management- Supported day-to-day operations for the manager- Ensured high-quality service delivery to clients, optimizing company profitability- Led customer service, fraud prevention, and escalation processes- Excelled in negotiating and interpersonal skills to meet and exceed sales goals- Identified and maximized volume opportunities, effectively managing resources- Implemented sales promotional activities for brand building and market development- Conducted quality assurance analysis- Assisted manager in creating analysis and reports- Defined and managed best practices for revenue acceleration- Communicated regularly with clients through action plan report- Consistently achieved or exceeded targets

- Quality assurance analysis for airline rules and regulations- Assisted in analysis and reporting- Implemented revenue-boosting best practices- Prepared action plan reports for clients- Exceeded targets consistently- Explored marketing avenues for client preference and volumes- Researched customer preferences and market trends- Developed strategies for satisfaction and loyalty- Contributed to impactful marketing campaigns- Tracked and optimized marketing efforts- Collaborated for messaging and branding consistency- Resolved customer complaints effectively- Maintained accurate customer database- Presented to stakeholders