Ruchika Singhal Email and Phone Number

Licensing / Solution specialist play a vital role, liaising between various Subsidiary Teams, Publishers and the Global Service Owners. They are responsible to understand the business of licensing and able to help the subsidiary team moreover resolve any questions regarding the products and services offered by SoftwareONE to our customers. In addition, the Solution Specialist will work in teams on the professional creation of compelling offerings to customer based on Presentation, collaterals, documentations escalated by the local subsidiaries. Work profile:Knowledge Base Understanding the business of vendor licensing & support the Global Subsidiaries with the required knowledge Building connection between vendor & SWO Understanding the sales strategy and value proposition of the licensing business Documenting all inquiries in the SWO Wikipedia, constantly updating the License and Knowledge with new inquiries and solutions Observe publisher actions in the market and constantly update ONE|Wiki and ONE|Home, build connections to publishers and attend events as and when required Providing feedback regularly on the effectiveness and soundness of quality to all readiness team and other teams Facilitating the collected information to monitor business opportunities and trends, findings areas where additional readiness trainings to the subsidiary teams will help to proactively avoid escalations Answering requests within agreed service level agreements, directing unresolved issues and requests to the appropriate designated resources Informing the supervisor regarding the trends in internal and external customer calls

Working with Hartford Insurance Group. Processing medical claims

I was working for Macy's. It is USA's biggest departmental store.

We here digitise maps for various Car Navigation Systems