Ruchi Kumari Email & Phone Number

India

Bengaluru, Karnataka, India

Bengaluru Area, India

Work with management team to bring creative solutions to prospective clients and to buildthe business of current clients.• Contribute to client’s business growth by identifying new opportunities.• Key Account Management• Co-coordinating with various teams eg, Creative, Product Development, Delivery & Fulfillment,Operations etc• Responsible for future business generation from existing clients.• Foster a productive and empowering working environment.• Deliver… Show more Work with management team to bring creative solutions to prospective clients and to buildthe business of current clients.• Contribute to client’s business growth by identifying new opportunities.• Key Account Management• Co-coordinating with various teams eg, Creative, Product Development, Delivery & Fulfillment,Operations etc• Responsible for future business generation from existing clients.• Foster a productive and empowering working environment.• Deliver company business and revenue goals.• Will work on multiple projects at once and ensure strong integration across theorganization.• Lead new business efforts and determine the optimal staffing assignments for newinitiatives.• Partner with peers in planning and creative agencies, and internal disciplines to work onexisting or new business opportunities.• Perform senior-level client negotiation and management skills, with clear and excellentspeaking, writing and presentation skills. Show less

Bengaluru Area, India

Handled alone pilot project for candidate experience for Bangalore location under Talent head IndiaWorking hand in hand with recruiters and hiring managers, ensuring that all candidates – hired or not – have a positive experience with the company.Working on various projects on disability, inclusion for APAC level Understanding the candidate's needs to ensure satisfaction and encourage continued long-term relationship and help identify opportunities for enhancing the… Show more Handled alone pilot project for candidate experience for Bangalore location under Talent head IndiaWorking hand in hand with recruiters and hiring managers, ensuring that all candidates – hired or not – have a positive experience with the company.Working on various projects on disability, inclusion for APAC level Understanding the candidate's needs to ensure satisfaction and encourage continued long-term relationship and help identify opportunities for enhancing the processUnderstanding and working on Hiring Manager Experience .Working and coordinating with different hiring managers in different time zones - APAC,EMEA and others for a standard hiring process.Reporting on overall interviews conducted inline to experience provided Show less

Bengaluru Area, India

Worked as the first customer experience manager for Bangalore and handled overall Bangalore alone for a period of 2 months.Handled 60 properties , complete customer experience for Indiranagar and MG road properties for overall tenure.Worked with the core team for setting standard processes for customer experience for PAN Indiaore Skills: customer loyalty management, customer relationship management, and customer value management. Maximization of customer loyalty and… Show more Worked as the first customer experience manager for Bangalore and handled overall Bangalore alone for a period of 2 months.Handled 60 properties , complete customer experience for Indiranagar and MG road properties for overall tenure.Worked with the core team for setting standard processes for customer experience for PAN Indiaore Skills: customer loyalty management, customer relationship management, and customer value management. Maximization of customer loyalty and managing all of an organization's interactions with customers. Managing each customer relationship to achieve maximum lifetime profit from the entire customer base.Ensuring highest standards of Service and Client Satisfaction; target Zero Customer Complaints on account of OYO Service.Handle Property staff-related responsibilities.Ensure compliance to OYO standards of infrastructure - Proactively identify issues, highlight and resolve them systematically.Enforce adherence to OYO systems and processes across all steps – guest check in, guest service, documentation, guest check out, and coordination with call center.Maintain Good Relations with all internal and external stakeholders for smooth conduction of operation● Property handling (Area wise)● Offline Social media marketing (Tripadvisor)● Client feedback● Grievance handling● Guest relations● Btl Marketing activities handling ( Handled activities in collaboration with urban clap and individual events too) Show less