Ruchi Mohabe Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Mumbai, Maharashtra, India

 To move away from Transaction Driven to Experience Driven professional and grow into Change Leader  Responsible for assuring smooth Call center migration\Hiring Governance by enforcing compliance to the Service Partner Quality Policy and QMS standards for Ramp up & Ramp down (Mammoth migration of 14000 Agents across 80 sites) Setting up 300 people strong call quality audit team at third party vendors, and conducting audits across all businesses for Customer service operations… Show more  To move away from Transaction Driven to Experience Driven professional and grow into Change Leader  Responsible for assuring smooth Call center migration\Hiring Governance by enforcing compliance to the Service Partner Quality Policy and QMS standards for Ramp up & Ramp down (Mammoth migration of 14000 Agents across 80 sites) Setting up 300 people strong call quality audit team at third party vendors, and conducting audits across all businesses for Customer service operations Consolidation & stabilization of the ID management processes, across application for Vodafone Designing & Execution of Customer Insights/ Feedback framework for the entire organization Call center parse & across customer life cycle stages Generate business intelligence and insights for driving precise preventive & corrective actions Partner Engagement and Budgets Show less

Jaipur

Devising & implementing strategies for revenue enhancementDrive CONTINUOUS IMPROVEMENT Project (Focus on Cost, Productivity and Internal Business Process) End to End Process MappingBest Practice Sharing ManagementRepeat & CPS reduction project Dovetailing insights from training /operations/marketing into timely and effective corrective measures

Delhi, Ncr

Jaipur Area, India

Contact Center Management Division- Quality Assurance Rajasthan September’11 onwards Quality SPOC for Rajasthan Inbound, Outbound Data & Voice Contact Centre for India’s major Telecom service provider MTS. Dealing with 3 partners- 1. Aegis- Voice call center 2. Digicall (Earlier Kochar & Wipro)- Data Call Center 3. Truworth-Outbound

Handled the end to end activities for quality & compliance

Resposible for transaction monitoring for all Lob's , compliance audits & feedback.

Responsible to make outbound calls to retain pletinum postpaid customers.

Bachelor Of Commerce (B.Com.), Commerce.

Education record