Ruchira Jayasinghe Email & Phone Number

Canada

Sri Lanka

• Owning the situations and executing technical investigations on high critical customer escalations related to FSM and PSO products.
• Guiding a team in providing a key service-based operation (skill as a service) called Application Management Services (AMS) related to FSM and PSO products.
• Defined and implemented processes and documented standard operating procedures (SOPs) and trained the team on providing the above-mentioned operational services.
• Ensuring continuous and timely improvement of the processes as well as the development of service-delivering teams.
• Conducting technical training related to FSM and PSO products to the team and educating them on the technologies used in the products.
• Mentoring subordinates on personal growth and career progression.

Sri Lanka

• Mastered the technical and functional facets of 2 of the main products of IFS, FSM (Field Service Management) and PSO (Planning Scheduling Optimization) whilst being the product owner for my local team.
• Designed and developed integrations related to FSM and PSO products with both IFS internal applications and external third-party ERPs.
• Performed integration developments with REST, SOAP API services, XML, and JSON data formats.
• Worked with the Cloud Service Centre, the managed services team of IFS, on the implementation and architecture of FSM and PSO products on the Microsoft Azure cloud.
• Designed and implemented processes pertaining to the cloud service center and documented the necessary standard operating procedures (SOPs).

Sri Lanka

• Handled critical situations by executing technical investigations under pressure and resolving system outages and business-critical functional flow outages while interacting with customers and other stakeholders..
• Executed debugging, analyzing, and troubleshooting to identify and resolve functional/technical issues in the IFS ERP.
• Performed investigations and analysis using technologies that are based on.NET Framework (C#), Oracle (PLSQL)
• Performed system engineering activities such as delivery deployments, patch merges, and environment cloning in IFS ERP.

Sri Lanka

• Led barcode analyzing and document workflow management modules of a key project: Epic Doxpro, an award-winning, comprehensive document management solution introduced by Epic Lanka Technologies.
• Owned and actively involved in all the stages of the software development life cycle of the project.
• Utilized Java Enterprise Edition (J2EE), MySQL, HTML & CSS, and JavaScript technologies to develop the modules as per industry standards.
• Fixed bugs and problems across the entire Doxpro project in an effective and timely manner.

Master Of Business Administration (International Business), International Business

The MBA of UWS is world leading in its pedagogical approach in vicarious learning where students identify contemporary business practices.

Bachelor Of Science (Software Engineering), Computer Software Engineering

The Curtin Degree Pathway gears the students towards gaining not only a world-class degree; but an industry-focused degree, which truly.

Diploma In Information Technology, Computer Software Engineering

Diploma In Management Accounting, Accounting And Business/Management

Education record