Ruchit Doshi Email & Phone Number

London, Ontario, Canada

St Thomas, Ontario, Canada

Road patrol (road inspections), Sidewalk plowing, Snow shoveling, Snow plowing, Debris cleanup, Park maintenance

Ottawa, Ontario, Canada

• Research all aspects of client's financial, business and legal affairs to identify and protect client's assets and identify liabilities• Develop individual budgets for clients based on assessment of current and future financial resources, personal needs/expenditures, lifestyle• Utilized SharePoint portal to collaborate effectively with the team and improve project performance by voluntary leading the team meeting• Managed all accounting transactions including reconciling accounts payable and receivable, audited and analyzed financial performance, monitored spending and budgets, compiled and presented financial statements and budget reports• Supported the bank’s business plans, and objectives for the bank by acting in a timely manner to identify the risk associated with all assigned accounts and executed prompt action to minimize loss and secure the bank’s position• Worked on Process Navigator PEGA Software to fund and close various financial products such as credit cards, mortgages, and loans and amend their credit limits based on credit analysis as per clients’ needs submitted by the branch• Reported daily progress in a meeting to get constructive feedback on areas of improvement, update the leader with the next day’s targets to be achieved, and stay focused to achieve set expectations• Discussed contractual loan payment arrangements with customers and made sound decisions on accepting, rejecting, or offering amended Negotiating payment terms and settlements while following bank policies and procedures• Participated in the development and implementation of new policies, procedures, or special projects in Finance or the financial aspect of such initiatives within the businessAchievements: Collected Over $1 million in May 2020 for customer accounts assumed to be a total loss.

Ottawa, Ontario, Canada

• Worked on Process Navigator PEGA Software to fund and close various financial products such as credit cards, mortgages, and loans and amend their credit limits based on credit analysis as per clients’ needs submitted by the branch• New Software and Enhancements – with Scotiabank on The CURE SharePoint Platform where I recommended improvements to help search content more effectively and efficiently• Reported daily progress in a meeting to get constructive feedback on areas of improvement, update the leader with the next day’s targets to be achieved, and stay focused to achieve set expectations • Confirmed the accurate and reliable preparation of reconciliation accounting entries and the timely investigation and resolution of exceptions, authorizing within approved limits• Provided product support as needed, such as onboarding of new sites, operational reporting, and initial triage of the product operational issues• Worked closely with internal and external partners to identify, gather, document, and validate requirements; propose how the functionality of the current products can be used to support these requirements• Utilized SharePoint portal to collaborate effectively with the team and improve project performance by voluntary leading the team meetingAchievements: Received the most prestigious employee of the month award in the area of learning new technology

Ottawa, Canada Area

• Accountable for resolving customer issues/inquires that come to us through all channels (phone, e-mail, letters, social media, Executive escalations, eCommerce, stores), providing exceptional customer experience in resolving issues in a timely manner to increase overall customer loyalty.• Ability to discover, analyze, solve problems, demonstrate empathy, self-awareness and emotional control while managing customer escalations.• Maintain / build relationships within the organization to ensure the appropriate cross functional teams are informed and participate in the resolution of escalations.• Continuously look for areas of improvement and communicate trends in customer calls/issues to leadership as appropriate.• Manage communication and resolution with internal/external parties (e.g., stores, buyers, vendor partners, etc). • Investigate and solve complex customer problems• Accountable for providing feedback to improve the quality of call handling and overall customer experience.• Provide service to customers on multiple channels (Email, Phone) to provide assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process• Simultaneously navigate multiple software applications and technologies• Demonstrate conflict management skills and maintain professional composure• Demonstrate excellent verbal and written communication using multiple channels and platforms.• Ability to resolve conflicts and set appropriate expectations with customers.• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. This may entail identifying and resolving complaints, influencing to achieve a mutually satisfactory solution while following escalation protocol, as appropriate.• Exceed customer satisfaction, efficiency metrics and issue resolution targets

Regina, Saskatchewan

• Responds to any general inquiries including answering telephone calls and ensuring staff, volunteers, clients and visitors are greeted and directed to the appropriate resource in a friendly courteous manner.Act as the central contact point for the team for internal administration and external contacts. Provide quality customer service by telephone, electronic mail and in person. Engage in effective problem-solving to respond to inquiries and complaints, direct complex issues to the appropriate management staff.• Prepares correspondence, agendas, and reports. Takes minutes of meetings, transcribes, and distributes to appropriate recipients. Processes, records, and acknowledges receipt of written correspondence, where possible.• Coordinates meetings, schedules appointments and makes travel arrangements. Coordinates catering• Arrange appointments, maintain calendar, and advise on scheduling matters.• Monitor budget and prepare various budgetary forms and financial documents.• Collaborates with teams for to organize logistics for special projects, events and seminars.• Assist in arranging payment of all invoices and generating invoices (receivables) as required.• Maintain & organize fax, copier and printer supplies and output.• Organize mailing lists and coordinate mailings as required.• Order office supplies and equipment as needed.• Manages filing systems for all client, personnel and general files, ensuring accuracy, security and confidentiality.• Perform administrative and clerical duties including filing, record keeping, sorting mail, data entry, compiling statistics and reports

Regina, Saskatchewan

+ Recruit, coach, counsel, discipline and train employees. Evaluating on-the- job performance, as well as other staff. Help, drive, motivate, and encourage retail sales staff to achieve sales targets + Make sure that health and safety measures are met. + Maintain inventory and ensure items are in stock. Make sure pricing is correct and ensure products are clean and ready to be displayed. + Utilize computers to record sales figures, for data analysis, forward planning and organize and distribute staff schedules + Identify market trends that appeal to customers. Monitor local competitors

Regina, Saskatchewan

Handling customers queries and meeting their expectation and satisfaction level by presenting them products as per their needs, helping them to make decisions. Promoting, convincing and selling insurance, making sales calls and upselling deals of the day. Providing in-depth product knowledge and help them to reach at decisions and achieved sales targets and promoting products on deals. + Got cross training to work in the other department, carrying positive attitude, maintaining good relations with other employees, got safety trainings, achieved performer of the month and good comments on punctuality and almost never got late at work

Prince Albert, Saskatchewan

+ Application of accounting knowledge, handling and verifying the accuracy of vouchers, balancing ledgers, auditing invoices, performing calculations, passing journal entries, maintaining expenses voucher, reconcile records, data entry into companies accounting software, checking for accounts receivable and payable entries, making cold calls, + Recommends actions to resolve discrepancies, investigating questionable data, proven experience with Sage 50 software, experienced in bookkeeping which includes data entry, documentation, processing payments, creating and analysis of reports and technical data interpretation, keeping track of receipts and invoices, passing journal entries and reconciliation.

Moose Jaw, Saskatchewan

Cashiering, Customer Service, Product promotion, answering telephonic customer inquiry perforing refund selling sears MasterCard’s