Ruchi Tandon Email & Phone Number

Auckland, New Zealand

Auckland, Auckland, New Zealand

Auckland, New Zealand

• As an internal agency account manager, I manage an exclusive agency portfolio and is responsible for growing it.• Basic objective of this role is to maximize revenue and customer satisfaction through the development of a genuine relationship plan to support Yellow's high dollar value customers across a wide variety of Agencies and to ensure the timely delivery of advertising solutions across full range of Yellow's products. • The portfolio is composed of smaller marketing agencies with current spend on yellow that the account manager needs to grow by offering new products that will benefit their clients or upgrading their current position in advert placement/position based on rankings. Account manager is also required to grow the portfolio by prospecting new agencies and businesses from other sources• Provide account management support to Yellow® customers (advertising agencies) as required.• Provide appropriate resolutions for justified customer disputes in accordance with company policies• Build relationships with key personnel within agencies and high value customers to foster a high customer satisfaction environment.• Engage in face to face meetings with customers when required.• Develop and set own goals and objectives to achieve sales targets consistently across Yellow® online/offline proposition within set deadlines.This position entails an Account Manager who understands how to effectively work across a range of social media activity. Reporting through to and working closely with the SEM analyst and develop and implement Social-led content and campaign plans for agencies and their clients. account manager also understands the importance of team work and collaboration. It is imperative that the account manager believes in the importance of genuine relationships – both internally and externally to support and grow clients and agencies for Yellow along with following the yellow way of doing things.

Auckland, New Zealand

. Provide business and sales support to a team of key account, Digital, internal and external sales with business portfolio of $ 2.2 million. . Handling queries of the sales team and managers, and providing resolution for the process and systems (including billing related queries using SAP system software.). Daily planning and preparation of a work schedule that meets the goals and objective of the team. . Work, deliver and contribute to specific project as required by Business Support Manager.. Managing and preparing daily, weekly and monthly reports and reconciliation for the management and team using CRM and MS Office.. Working on SAP, CRM(SUGAR), Axle and E+ business Software.. Answer customer queries via email and the phone using Zendesk software.. Meet and exceed individual and team service level, by providing outstanding customer service, ensuring positive recognition of the yellow brand and customer loyalty.. Preparation of directory schedule and making amendments where necessary.. Supporting key account managers and internal sales with all new digital material, SEO/SEM, Website and setting up Google ad word campaigns.. Preparation of client advertising contracts. Loading, proofing and input sales data into internal computer system.

Independently managing specific geographical areas for recruitment function for life insurance and retail.Looking after the whole Delhi, Punjab, Haryana, Himachal Pardesh, Rajastan Uttar Pradesh and J&K.Identifying potential manpower resources, screening & short listing resumes for the required position through head hunting, existing databases &job portals (web sourcing) i.e. Naukri.com etc.Understanding client specific requirements by focusing on job description & specifications.Screening candidates by conducting their preliminary interview and profiling for particular roles.Liaison between client & candidates, conducting reference checks & initiating pre & post recruitment follow-ups.Dealing with HR/recruitment personnel in key companies to help meet their recruitments needs, companies included HDFC Life Insurance, Max New York Life Insurance, Med Life etc.

Independently managing specific geographical areas for recruitment function for life insurance and retail.Looking after the whole Delhi, Punjab, Haryana, Himachal Pardesh, Rajastan Uttar Pradesh and J&K.Identifying potential manpower resources, screening & short listing resumes for the required position through head hunting, existing databases &job portals (web sourcing) i.e. Naukri.com etc.Understanding client specific requirements by focusing on job description & specifications.Screening candidates by conducting their preliminary interview and profiling for particular roles.Liaison between client & candidates, conducting reference checks & initiating pre & post recruitment follow-ups.Dealing with HR/recruitment personnel in key companies to help meet their recruitments needs, companies included HDFC Life Insurance, Max New York Life Insurance, Med Life etc.

•Job Responsibilities:Handling all customer issues and facilitating the resolutions within the prescribed time, escalated by front desk executives.Handling compliant management by bifurcating compliant categories and escalating to concerned departments- Billing,Assigning sale targets for new acquisitions and value added services and improving customer care skills among the team by organizing monthly and weekly reviews with the team towards all new processes.Facilitating compliant processes and focusing on resolving customer complaints. Compiling details of specific customer complaints and resolution process undertaken to rectify problem and reporting results to operations manager.

 Handling post paid sale management. Handling backoffice operations Handling SAF pendency of the area Handling –ve cpv cases of dealers and getting same cleared by respective dealers. Handling franchisee operations. Undertaking reconciliations of sales punched.