Employed varied business intensification strategies, I displayed my keen acumen by leading the complete Sales & Business Development functions in the assigned regions with accountability for profitability. Was accountable for strategizing short-term / monthly and long-term plans & strategies to build a sustainable business & consistent revenue growth. Drove efforts to maintain a consistent pipeline to ensure staying on top of the forecast at any given point of time. Mapped client’s, identified improvement areas & implemented measures to maximize customer satisfaction levels. Ensured continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Highlights during the assignments are enumerated as:• Successfully coordinated with job seekers in smooth execution of career services (customized Resume, LinkedIn profile development, job search coaching, customized Resume + Pitch letter, interview coaching on job search strategy & interview success).• Stellar role in accelerating business operations, reengineer processes, implement financial controls, solve cash flow crisis, and elevate market position• Devised operations and eliminated ineffective processes for major productivity and efficiency gains. • Strategized long term business directions of the region to ensure maximum profitability in line with organizational objectives;

I leveraged my long experience in managing day−to−day activities; conducted effective resource planning to maximize the productivity of resources (people & technology). Evaluating performance with key metrics (accuracy & call−waiting time); preparing reports for management perusal. Organized Rewards and Recognition Programs for Best performing teams & Leads, basis KPIs on a monthly basis. Acknowledged as highly focused & committed manager, I employ a collaborative management style that in turn motivates teams towards successful execution of shared objectives. Reliable & methodical, I am able to utilise strong interpersonal skills to communicate at all levels. I have consistently proved my mettle by directing Change Management Process & implementing changes to ensure that they have met their objectives.Few Accomplishments I would like to:• Developed objectives for the call centre’s day-to-day activities to drive sales for Hard POS and Epos (Application based payment solution)• Conducted effective resource planning to maximize the productivity of resources (people, technology etc.)• Collected and analysed call-centre statistics (sales rates, costs, customer service metrics etc.)• Assumed responsibility of budgeting and tracking expenses• Monitored and improved ordering, telephone handling and other procedures• Evaluated performance with key metrics (accuracy, call-waiting time etc.)• Prepared reports for different departments or upper management• Ensured 100% compliance of all quality parameters.