Ruddy T. Email & Phone Number

Virginia, United States

• Handle an average of 50 inbound and outbound calls for AHIP in English and Spanish, providing customers with excellent objections and customer service skills
• Handle the Support Team email inbox, answering an average of 60 emails a day in English and Spanish
• Document every customer interaction on SalesForce
• Assist customers with technical issues regarding their online account, walking them through each step of the troubleshooting process
• Supervising and coaching seasonal employees
• Escalate complex issues to the appropriate department

• Handled an average of 20 customer interactions a day via call and email while providing excellent customer service in English and Spanish
• Documented customer interactions in the organization internal software
• Handled different types of identity theft, including check fraud, mail theft, phone fraud, online identity theft, automobile identity theft, bankruptcy fraud, and tax fraud
• Helped customers get out from identity theft by contacting the collection companies and credit bureaus, clearing fraudulent charges, and accounts from credit reports and disputing fraudulent transactions and accounts.
• Reported identity theft incidents to all 3 major Credit Reporting Agencies and to the Federal Trade Commission, placing fraud alerts on credit reports
• When needed, escalated identity thefts cases to the legal department

Washington D.C. Metro Area

• Handled customer calls from over 800 Financial Institutions (Banks and Credit Unions)
• Helped customers with technical issues regarding their online banking, bill payment, money financial programs, and Quicken financial programs, providing troubleshooting steps over the phone
• Managed other administrative and data entry tasks while conducting quality telephone conversations
• Opened bill payment Inquiries
• Safeguarded customers information, such as account information and personal information

Washington D.C. Metro Area

• Handled in-person interactions with clients, providing services such as cashier checks, accept deposits, loan payments, and processing money withdrawal
• Responsible for handling large amounts of money
• Safeguarded bank computer system passwords, safe bolt combination locks, and branch alarms
• When processing transactions, carefully verified or identified legality of documents
• Provided excellent customer service, representing the branch with professionalism

Washington D.C. Metro Area

• Handled inbound calls from SBC customers
• Verified if the SBC products were still active for the customers
• Ordered and canceled new SBC products
• Provided information about rates, fees, terms, and conditions to customers
• Activated new accounts, maintained records, prepared reports, and performed work-processing assignments