Milan Rudez Email & Phone Number

Vantaa, FI

Helsinki, Uusimaa, Finland

• Improving the SaaS campaign management tooling for platform specific products that oversee €2.5 billion yearly ad spend
• Developing an organizational-wide feature delivery framework that increased time-to-value for both internal and external customers
• Enabling brands to react to advertising challenges by providing relevant and actionable insights
• Utilizing tools and lean processes to improve how the agile product team operates, promoting data-driven approaches, and collaborating with senior leadership on product organizational slicing.
• Coordinating the product delivery lifecycle from problem discovery through go-to-market to post-rollout measurement by working with product design, product marketing, engineering, and other internal teams.

Helsinki Area, Finland

Helped business such as Uber, Mango, TechStyle, Ebay, Wolt and many more: - Launch and maintain their paid-social campaigns across multiple platforms - Develop creatives at scale - Find creative ways to improve their in-flight performance- Debug setup and performance issues- Provide recommendations around best practices Internally I have:- Managed employee.

Serbia

After years of employment and freelancing I've decided to open up my own company where I offered services such as:1. Technical sales2. SEO3. Website development4. Process and Procedure maintenance and development (using lean six sigma methodologies)5. Project Management 6. Team Leader to content producers7. Media buying on Facebook for e-commerce storesI.

Novi Sad

Was focused on growing the business by empowering the customer success, customer support, and sales teams. The customer success team was focused on:- Assisting the sales team to close deals by hosting demos and answering questions around high-complexity setup scenarios- Onboarding won opportunities by developing a success plans and leading them through the.

Belgrade

Belgrade

• Maintain all process documentation related to customer support. Assist Head of Support and Continuous Improvement Lead in organizing and managing projects to improve the efficiency and quality of processes through.
• Participate in process improvement projects, training/ workshops to drive improvements in KPIs
• Assist in conducting root cause analysis to determine metrics, customer support work flow, workload capacity and create process documentation as directed by Continuous Improvement Lead
• Internally and externally carry out advanced data collection and analysis for process mapping and performance, develop cost analysis to determine project feasibility
• Assist in improving design, setup and functionalities of support tools as it relates to process improvement within the Belgrade support team
• Assist in developing and communicating with Quality Control department to drive results to ensure change is permanent

Belgrade

-Zendesk administration- Insights/gooddata reports, workflow automatization, business rules setups, identifying key metrics, multi brand setup, help center development and maintanance-Customer support workflow management of both HideMyAss and HideMyPhone products-Creating and presenting weekly, monthly and annual reports regarding team and individual.

Belgrade

Providing support via tickets(Satisfaction rate 87%), live chat(Satisfaction rate 91%), phone(Satisfaction rate 95%), forum, social media and TeamViewer for HMA! Pro VPN customers:-Providing T2 technical support on all VPN compatible devices-Knowledge base management (creating and managing content, managing traffic, improving on conversion rates, customer.

Novi Sad; Serbia

MayFly D.O.O is a agency providing innovating customer support solutions and community development and management. We deliver a great service by focusing on proper knowledge management, customer empowerment through self service, analyzing workflow and procedures through KPI's enabling us to continuously improve the customer experience while increasing your.

Remote

-Team Leader for the members of the voluntary international QA team -Coordination of QA tasks via Jira for internal use and via Mantis bug tracker and ActiveCollab for outsourced agencies as well as volunteers/internal QA managers-Creating and presenting weekly and monthly and reports regarding team/individual performance and the progress made with the.

Remote

-Growing a global, multi-product support team-Reducing first reply time Email: 12 hours -> 45 minutes, IRC 6 hours -> 5 minutes, Forum: 24 hours -> 13 hours-Increasing player engagement in-game by 27% and off-game by 33%-Increasing sales by 15% YoY via in-game and offline events

- Increased the quality by ~42% of 12 HOPA projects- Introduced observational product discovery, both monitored and non monitored - lead to quicker product iterations, 34% higher satisfaction and 27% increase in sales- Spearheaded first Freemium product based on market and competitor analysis- Established best practices with BigFishGames, the exclusive.

Software Engineering

Management Information Systems And Services

Information Systems is a scientific subarea with the wider area of Computing and deals with the application of computer systems in.

Civil Law

Activities and Societies: Debates regarding: International law Former and current Serbian law Difference between common law and Civil.

High School, Biology, General, A

Activities and Societies: A member of the choir(guitar)