Rudi Klein Willers Email & Phone Number

Kraków, Pl

Cracow, Małopolskie, Poland

Driving large-scale Voice of the Customer feedback programs across EMEA and LATAM, with expertise in Agile project management methodologies, particularly SCRUMBAN, to ensure efficient planning and delivery. Proven success in managing stakeholder relationships across departments, aligning goals, and fostering collaboration. Skilled in utilizing the Qualtrics platform for survey design, in-depth analysis, and reporting. Key achievements include delivering two annual State of the Customer Reports, providing a company-wide perspective on aggregated customer insights to inform strategic decision-making.

Caxias Do Sul, Rio Grande Do Sul, Brazil

Recruited and led a high-performing team of analysts, on-site sales, and key account managers to execute integrated solutions projects. Defined the strategy, branding, and market fit, securing buy-in from leadership, and drove the project to self-sufficiency. One of the initial challenges was aligning the team's diverse skill sets and perspectives toward a common goal. To overcome this, I implemented regular cross-functional workshops and fostered open communication channels, ultimately strengthening collaboration and accelerating project delivery. Successfully implemented a waterfall project management framework to optimize the sales funnel, attaining significant KPI improvements, with 105% revenue target achievement in H1’2021, exceeding program goals.

Porto Alegre E Região, Brasil

Managed one of Intelbras' largest customer accounts, driving business performance and strengthening relationships. Collaborated with marketing on comprehensive plans that fueled successful sales campaigns and brand strategies. Received the 2017 CEO's Award for Excellence for developing an innovative methodology: creating and delivering impactful presentations to sales teams across six customer branches, which increased numerous sales campaigns awareness and enablement that drove 30% sales growth.

Porto Alegre E Região, Brasil

Spearheaded the launch of a new product line with ownership of customer acquisition and revenue generation. Developed customized quotations to meet diverse client needs while cultivating strong relationships with key company-wide stakeholders. Focused on strategic up-selling and cross-selling opportunities to maximize customer lifetime value. Within one year, grew the customer base from zero to 100 actively buying customers per month, demonstrating a strong ability to drive rapid adoption of new products and achieve significant sales growth.

Porto Alegre E Região, Brasil

Led the development and execution of a comprehensive business plan for a new product line, including go-to-market strategy, sales forecasting, and supplier relationship management. Recruited, trained, and managed a high-performing on-site sales team to drive customer acquisition and revenue growth. Consistently exceeded sales targets, achieving a 20% increase in the customer base within one year. Demonstrated strong leadership, strategic planning, and team management skills to launch and grow a new product line successfully.

Porto Alegre E Região, Brasil

Began my career in sales with a focus on building foundational skills in customer relationship management and sales techniques. Composed and followed up on quotations, proactively provided customer product knowledge support, and identified opportunities for up-selling and cross-selling. This role provided a strong foundation for my later success in leading the launching of new product lines. It solidified my passion for customer satisfaction and my commitment to continuous learning and development.

Porto Alegre, Rio Grande Do Sul, Brazil

Launched my career in technology as an IT Field Technician specializing in security systems, including CCTV, alarm systems, fire prevention, and access control. Gained extensive hands-on experience over seven years, developing a strong foundation in IT infrastructure, troubleshooting, and customer service. This early exposure to complex technical systems fostered my ability to quickly learn and adapt to new technologies, a skill that has proven invaluable throughout my career.

Master Of Business Administration - Mba, Leadership, Team Management And Productivity

Become a complete leader, bringing together many of the characteristics most valued by companies and the market. Develop motivation.

Bachelor Of Arts - Ba, Marketing