Jose E. Gonzalez Email & Phone Number

Montpellier, Occitanie, France

Kraków Area, Poland

 Executed and Improved the project implementations backlog by 80% in the Integration Services team, while ensuring a high level of customer’s satisfaction through the processo Projects were based on integration platforms Biztalk and Mulesoft Successfully supported the company’s relationships with our vendors and customers (internal business units), by acting as a stakeholder manager. Successfully improved our Incident management processes by supporting our Operations team on the coordination activities with our vendors. Lead the change management process, by ensuring over 95% quality scores in the changes requested by our customers and therefore high levels of customer’s satisfaction.o This involves a close monitoring and control for SLA’s with our vendor + our internal service. Successfully lead and completed internal Medium and Large projects as a Project Manager within the organization, following different approaches (Waterfall, Agile), based on the needs of the project and in proper agreement with the stakeholders.

 Successfully created and managed different music/audio productions musicians around the globeo This involving different collaboration, recording and mixing activities. Most of it remotely Mastering the usage of different tools available in the industry, such as HW Compressors, Tube preamps, Digital Mixers and DAW’s. Udemy trainer for Mixing with Cubase course

Costa Rica

 Successfully supported L3 and L4 technical escalations for the Memory and Storage market (Solid State Drives), achieving customer satisfaction scores of ~90% across the Americas Successfully trained the America’s contact center in the new storage technologies, achieving trainee evaluations above 90%o Training on CRM’s, Technical technology, tools, customer-orientation approaches. Leading Business Reviews and Customer Satisfaction Analysis, resulting in 10%-20% improvements in those areas.o Leading quality control and knowledge base management Complete analysis and control of our product website indicatorss: Tool uploads, download indicators, Product briefs, Datasheets, User Guides, etc.

Guachipelin, Escazu

 Lead and develop an entire Engineering Support team specialized in testing and troubleshooting all flow measurement sensors and transmitters used by customers. Continuously improved Customer-Oriented approaches within the team, helping to achieve customer satisfaction levels above 90% o Based on case analysis and auditing as well as Customer Experience Reports. o Recurrent meetings are held with Corp in order to be aligned with our vision of being the leader in Lifecycle care by maximizing our customer’s investment.o Continuous training provided to all the team members, in order to keep the highest quality standards when supporting our customers. Slashed customer escalations, requests and concerns regarding the functionality of Micro Motion and Rosemount sensors and transmitters, achieving a 100% of case resolution. Being a key leader within the organization by successfully:o Leading business reviews with our local and international stakeholders.o Budget planning in alignment with Corp and Headquarters.o Control, lead and implement staffing activities.o Implementing KPI monitoring and control.o Setting SMART objectives for the team.o Engage in potential new business for the local organization.

Ultrapark 2

 Successfully managing medium to large projects in the IT infrastructure area for top tier customers, by completing 100% of these within time and budget, and with the highest level of stakeholders’ satisfactiono Projects involving Server Migrations, Software updates, Backup and Restore setup, new infrastructure installations.o Lead and manage the different processes of the projects: Scope creation, documentation, stakeholders, resources, procurement, suppliers, closing, communication.

Costa Rica

 Lead the whole Technical & Engineering Support as well as Customer Service Line; involving the support and development of a group of L1 managers. Successfully implemented Process Improvement Initiatives while leading Project Planning and Implementation activities. Lead, manage and coordinate different operational (and technical) activities, such as:o Escalations (technical and operational)o Business reviews with our top tier cliento KPIs Analysis, Customer Satisfaction Analysis, Staffing and costs.o “Win” and Implement new business within the organization

Costa Rica

 Successfully Lead and develop Engineering support team Manage and support escalations and technical issues Lead Business reviews with our top tier client: KPIs, Customer Satisfaction, SLA’s and standing issues. Implement new products and tools as well as successfully leading the training activities Troubleshoot customer’s issues at a signal level through their embedded designs.  Lead Schematic review activities.

 Provided engineering support for Intel’s customers at a design level.  Troubleshoot customer’s issues at a signal level through their embedded designs.  Request schematics (searchable PDF) and layout (Cadence tools for PCB creation) in order to review.  Automatic test equipment (ATE) would be used in some cases, where we would need to check Bus signals (through a bus analyzer), as well as signaling through other interfaces such as PCI, USB, CAN BUS (used in OBD II), etc. Supported a wide variety of products: 8-bits/16-bits Microcontrollers, Flash memories, PCI/PCI-X/PCIe, Chipsets & Graphics, Atom Processor architecture. Schedule conference calls with customers and other engineers in the team in order to check on additional technical details that customer should follow from the design guides. Provide any additional recommendations to customers in order for their designs to operate properly. Contact with customers was direct and via phone or email.

Master’S Degree, Renewable Energies

Master in Renewable Energies. Environmental Management and Audits

Engineer'S Degree, Audio Engineering

Audio Engineering, , Music Technology, Music Production

Masters In Management And Environmental Management, Environmental Studies, Masters

Mba, Master'S In Business Administration, Emphasized In Project Management

Bachelors, Electronics Engineering

Activities and Societies: Lab Assistant team. Professor's assistant for Operational Amplifiers courses.Graduation Project developed.