Jose E. Gonzalez Email & Phone Number

Montpellier, Occitanie, France

Kraków Area, Poland

 Executed and Improved the project implementations backlog by 80% in the Integration Services team, while ensuring a high level of customer’s satisfaction through the processo Projects were based on integration platforms Biztalk and Mulesoft Successfully supported the company’s relationships with our vendors and customers (internal business units), by.

 Successfully created and managed different music/audio productions musicians around the globeo This involving different collaboration, recording and mixing activities. Most of it remotely Mastering the usage of different tools available in the industry, such as HW Compressors, Tube preamps, Digital Mixers and DAW’s. Udemy trainer for Mixing with Cubase.

Costa Rica

 Successfully supported L3 and L4 technical escalations for the Memory and Storage market (Solid State Drives), achieving customer satisfaction scores of ~90% across the Americas Successfully trained the America’s contact center in the new storage technologies, achieving trainee evaluations above 90%o Training on CRM’s, Technical technology, tools.

Guachipelin, Escazu

 Lead and develop an entire Engineering Support team specialized in testing and troubleshooting all flow measurement sensors and transmitters used by customers. Continuously improved Customer-Oriented approaches within the team, helping to achieve customer satisfaction levels above 90% o Based on case analysis and auditing as well as Customer Experience.

Ultrapark 2

 Successfully managing medium to large projects in the IT infrastructure area for top tier customers, by completing 100% of these within time and budget, and with the highest level of stakeholders’ satisfactiono Projects involving Server Migrations, Software updates, Backup and Restore setup, new infrastructure installations.o Lead and manage the.

Costa Rica

 Lead the whole Technical & Engineering Support as well as Customer Service Line; involving the support and development of a group of L1 managers. Successfully implemented Process Improvement Initiatives while leading Project Planning and Implementation activities. Lead, manage and coordinate different operational (and technical) activities, such as:o.

Costa Rica

 Successfully Lead and develop Engineering support team Manage and support escalations and technical issues Lead Business reviews with our top tier client: KPIs, Customer Satisfaction, SLA’s and standing issues. Implement new products and tools as well as successfully leading the training activities Troubleshoot customer’s issues at a signal level.

 Provided engineering support for Intel’s customers at a design level.  Troubleshoot customer’s issues at a signal level through their embedded designs.  Request schematics (searchable PDF) and layout (Cadence tools for PCB creation) in order to review.  Automatic test equipment (ATE) would be used in some cases, where we would need to check Bus.

Master’S Degree, Renewable Energies

Master in Renewable Energies. Environmental Management and Audits

Engineer'S Degree, Audio Engineering

Audio Engineering, , Music Technology, Music Production

Masters In Management And Environmental Management, Environmental Studies, Masters

Mba, Master'S In Business Administration, Emphasized In Project Management

Bachelors, Electronics Engineering

Activities and Societies: Lab Assistant team. Professor's assistant for Operational Amplifiers courses.Graduation Project developed at.