Dedicated to providing exceptional customer service by understanding client needs and offering personalized product recommendations. Proven track record of exceeding sales targets through effective upselling and cross-selling strategies. I contribute to an inviting store environment by maintaining visual merchandising standards and staying up-to-date with the latest wellness and beauty trends. Committed to enhancing the well-being of our customers and ensuring a memorable shopping experience.

Drive awareness and support for organisational initiatives by orchestrating engaging events, dynamic presentations, and targeted social media campaigns. Securing vital support for collaborative projects and expand professional networks by cultivating strategic partnerships with sponsors and community leaders.Spearheaded the coordination of peer support groups as a Brand Ambassador, resulting in a smooth course start for students by managing logistics and ensuring timely preparedness.Enhanced course visibility and student engagement by strategically promoting across multiple digital platforms, significantly boosting group sign-ups.Facilitated communication and assisted in the course as the primary liaison between attendees and facilitators.

Facilitated a group of University Students for a 12-week course with one-hour weekly meetings.Utilising coping strategies, effective communication and active listening to create a comfortable and positive meeting environment.Maintaining contact with the students outside meeting hours to provide extra support and updates regarding the course.Attaining knowledge in mental health terms through research and logbooks provided by #Me to understand the problems faced by the group.Managing the group to create a positive environment with each one supporting one another to create a productive network.This experience significantly improved my leadership, team management, and communication skills, and it made me self-aware of my mental health and well-being.

Throughout my time at the company, I played a pivotal role by processing payments with precision, meticulously overseeing inventory management, offering top-notch customer service with a focus on resolving issues promptly, and actively engaging in collaborative teamwork to foster a positive and highly productive work environment among colleagues.

Resolved over 1,500 client requests with 100% client satisfaction and reported incidents proactively, mitigating potential service disruptions through prompt action and effective communication.Analysed client data on Microsoft Azure to identify areas for improvement, providing data-driven recommendations to enhance operational efficiency by 17%, as measured by the creation of a comprehensive report.Tested and resolved bugs in development codes using Python 3 and C++ languages to submit approval for upload to the Azure cloud consisting of client software components.Demonstrated solid problem-solving skills by troubleshooting and resolving complex technical issues, minimising downtime and securing business continuity.

Spearheaded the requirements gathering and analysis process for global clients from SaaS domains, fostering a comprehensive understanding of business needs through active listening and effective communication.Translated complex business requirements into tangible and tailored solutions by leveraging the Axonator platform's advanced customisation capabilities to align with client objectives.Performed market research and analysis to set up benchmarks for evaluation criteria to assess the Axonator platform’s functionality.Maintained open communication with clients, addressing concerns promptly and setting realistic expectations, achieving 93% of the project outcomes and strengthening customer satisfaction.Collaborated with cross-functional teams, bridging the gap between business and technical stakeholders and facilitating seamless solution implementation.Identified potential risks and implemented mitigation strategies, increasing the project success rate and minimising the probability of delays by 35%.

Responsible for content creation that raised awareness about social issues and increased social media presence to attract more followers and volunteers.Contacted other NGOs for support and opportunities for participation in volunteering events to assist in solving societal issues and influence more individuals to pursue better causes.

Responsible for content writing for the company's website and social media pages. Also had experience in creating investment pitches for the company

Training provided about the operation of Arduino and interfacing it with various electronic components mainly WiFi shields. Also, the knowledge provided about the status of AI in today's world and its working using IFTTT. Ending with the development of the Home Automation project.

I have done a training internship at Automation and Control Systems at Pune. During this 5 week internship, I have learned about the functioning and operating of PLC, SCADA, AutoCAD Electrical, Robotstudio.