• Served as a Financial Crime Analyst within a distinguished UK-based Neo-Bank. • Conducted risk modeling and investigative research based on Customer Due Diligence (CDD), Know Your Customer (KYC) to prevent Money Laundering, Terrorist Financing, policy violations etc.• Demonstrated adeptness in comprehensive Anti-Money Laundering (AML) documentation, including the preparation and submission of Suspicious Activity Reports (SARs).• Collaborated with leadership to facilitate Defect Triage sessions across diverse Lines of Business (LOBs), resulting in a notable 1.34% enhancement in overall quality within a span of 30 days. • Displayed proficiency in detecting credit card fraud, encompassing the handling of TC40 reports and taking appropriate actions against associated malicious entities.

• Led a 19-member team, overseeing project management, business case development, data analysis, standardization, stakeholder engagement, and shrinkage management. • Managed team SLAs, reducing SLA misses by 0.76% in 6 months through effective internal and external escalation handling. • Enhanced new hire training, resulting in a 2.23% increase in quality scores compared to prior batches by providing mentor support and refining refresher sessions. • Collaborated with Senior Manager, producing Capacity Reports and weekly Performance, Shrinkage, and Quality Reports for streamlined communication with Senior Leadership. • Fostered continuous improvement through GEMBA sessions and innovative idea incentives, yielding 8 successfully implemented tool ideas and 4 Process SOP updates from the team. • Conducted 800+ internal audits, collaborating with external auditors to bridge knowledge gaps and address process pain points, achieving a continuous No Defect Week for 9 consecutive weeks.

• Assisted in Target Baseline Event for a new team, conducting time and motion study for process attainment goal setting. • Conducted 1200+ audits in Defect Triage Team, reducing defects by 3.48% and holding weekly floor huddles for process updates. • Managed SLA coordination across multiple sites as Global POC at L4 level, collaborating with Managers and Business Analysts for timely resolutions. • Developed an Excel dashboard with macros and VBA coding to monitor team KPIs, encompassing quality, performance, and shrinkage metrics. • As a process SME, contributed 4 tool improvement ideas and 6 SOP updates in collaboration with team members. • Addressed Senior Leadership escalations through audits, reports, and weekly presentations in leadership calls.

• Trained in online transaction vetting, AML systems, and open-source investigations to enhance transactional safety on an e-commerce platform. • Chosen for Extreme Risk Team to audit >200 high-value accounts for security breaches and policy adherence, and conducted audits for 5 metric and SLA baseline projects. • Served as Productivity POC for 3 teams of 10, overseeing report analysis, escalation management, and improvement initiatives