Rudy Blanco Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

•Maintain real-time oversight of all orders to ensure full visibility and transparency, utilizing tracking tools and software to promptly identify any potential issues or delays.• Partner with cross-functional teams to effectively manage and streamline the end-to-end order lifecycle, from inception to delivery. Proactively identified and addressed bottlenecks to enhance order fulfillment efficiency.• Deconstruct and resolve intricate edge cases encountered throughout the order process, offering innovative solutions to guarantee customer satisfaction. Liaised with internal teams to promptly address any outstanding issues• Anticipate and address issues proactively, implementing effective corrective measures. Engineered and sustained solutions for common challenges, significantly mitigating the recurrence of problems.• Demonstrate adeptness in multitasking, efficiently prioritizing tasks while upholding meticulous accuracy.• Contribute actively to the refinement and advancement of order management processes, harnessing technology anddata-driven insights to streamline operations effectively.• Utilize Excel spreadsheets to import and analyze data, identifying and troubleshooting issues.

Los Angeles, California, United States

• Collaborated closely with the General Manager to drive and achieve exceptional performance outcomes.• Maintained the center's adherence to Caliber Fleet SOPs by conducting regular training, facilitating weekly meetings, and implementing effective monitoring practices.• Ensured accuracy of repair order (RO) files and compliance with SOPs throughout the repair process and prior to vehicle delivery.• Conducted regular audits on repair orders (RO) to verify precision in parts and pricing.• Successfully implemented new systems and procedures that improved efficiency and productivity within the operations department.• Ensured adherence to company standards by meticulously maintaining accounts receivable and payable procedures.• Consistently complied with company SOP by diligently completing and uploading invoices on a weekly basis for accurate reporting.• Demonstrated ability to identify and effectively address potential issues in the front of house operations through proactive management.• Proficient in accurately approving vendor payments with proper authorization.• Managed the procurement and replenishment of inventory for the vehicle service department.• Conduct regular cycle counts on inventory to ensure 100% accuracy.• Collaborate effectively with cross-functional teams to optimize productivity.• Facilitate meetings with partners to ensure adherence to compliance and standard operating procedures (SOP).• Serve as a liaison in the onboarding process of third-party vendors to enhance productivity.• Developed parts inventory system resulting in 10% reduction in ordering errors in 6 months.• Negotiated favorable terms and contracts, resulting in cost savings and improved vendor performance.

Los Angeles, California, United States

• Guide drivers through the onboarding process • Perform various troubleshooting tasks on user platform to improve driver productivity• Utilized Zendesk for ticketing of issues and prioritizing important issues • Contributed on creating SOP’s for multiple lines of businesses within the company• Maintained KPI’s to ensure great employee and customer satisfaction • Maintained CSAT scores above target goal of 85% quarter over quarter • Worked closely with cross-functional teams to increase driver utilization to hit 95% goal• Conduct routine audits on repair orders (RO) to ensure accuracy on parts and pricing • Onboarding liaison for outside vendors and maintaining proactive communication • Handle all vendor accounts to be accurate and compliant for accounting department • Authorize payments to vendors with accurate payment amount • Reconcile invoices to justify appropriateness of each transaction amount • Ordered and replenish inventory for vehicle service department • Perform cycle counts on inventory for 100% accuracy • Provide administrative support to leads and stakeholders in projects • Facilitated OKR’s to promote in-scope projects• Contributed on coordinating project launch and landing stages for projects success

Lakewood, California, United States

Bell Gardens, California, United States