• Cultivated customer relationships to overcome obstacles and maximize value for Signs by Tomorrow, integrating project management software and contracts for streamlined operations. • Led the implementation of a new customer onboarding process for Signs by Tomorrow services, resulting in a 25% boost in customer retention• Coordinating Zoom calls for customer onboarding initiatives, while leveraging PMP software and contracts execution.• Directed the graphic design and marketing department, prioritizing client satisfaction through efficient project management and contract utilization.• Established and led the graphic design and marketing department, dedicated to delivering unparalleled services to the marketplace.

• Supervised and meticulously orchestrated all major projects, meticulously implementing PMP Standards with a keen eye on retaining stakeholder goals and aspirations• Managed project lifecycle directly with clients, from initial inquiry through drafting stages to final project delivery• Secured concept approvals by presenting rough drafts to clients and project leads, averaging around $2,000 monthly• Created computer graphics, designed page layouts, developed graphic elements, and captured photography. • Managed clear priorities, upheld production quality standards, ensured quality assurance, and achieved customer satisfaction goals.

• Utilized SaaS programs to efficiently manage a wide variety of customer service and administrative tasks, ensuring swift resolution of customer issues.• Maintained a corporate-wide database of 35k customer records and warranties while strictly adhering to PII (Personally Identifiable Information) guidelines for data privacy and security• Quickly and effectively solved customer challenges to include following up to ensure remediation.• Recipient of multiple positive reviews acknowledging dedication to excellent customer service and maintained quality assurance standards.

• Supervised and trained a team of 25 sales associates, implemented employee incentive programs, and resolved conflicts, leading to a 20% improvement in team efficiency and a 15% increase in performance.• Managed and resolved customer inquiries and complaints, maintaining a 95% customer satisfaction rate and receiving consistent positive feedback for exceptional service.• Achieved a 15% increase in monthly sales through effective sales strategies and merchandising, while maintaining accurate inventory levels and reducing discrepancies by 25% through regular audits.• Ensured compliance with company policies, oversaw daily store operations, managed financial activities including budgeting and cash handling, and addressed operational challenges with effective solutions.Assisted customers with technical automotive questions, operated POS and inventory management systems, and communicated effectively with team members and upper management, fostering a collaborative work environment and ensuring accurate transaction processing.

• Executed Administrative procedures with strict adherence to HIPAA regulations, prioritizing Data entry accuracy and confidentiality.• Supervised and Managed tasks (Using Lean Sigma Six) including supply management, accounting procedures, and logistical operations both ashore and afloat within medical departments and the Marine Corps.• Provided assistance in the maintenance of environmental and occupational health standards and in Chemical, Biological, Radiological and Nuclear Explosive (CBRNE) casualties and other contingencies. • Performed supervisory, technical, planning, and management functions in support of medical readiness and quality healthcare delivery Assisted with administration procedures, infection control, laboratory test procedures, material management, documentation, and routine medical and dental care. • Exhibited proficiency in supervisory, technical, and managerial responsibilities, including quality control measures, to enhance medical readiness and ensure the delivery of high-quality healthcare services.• Provided comprehensive support in laboratory operations, pharmacy services, and patient care across various medical settings• Contributed to infection control measures, conducted laboratory tests, managed materials, maintained documentation, and facilitated routine medical and dental care.