Rufa R. Email & Phone Number

Cambridge, England, United Kingdom

London, England, United Kingdom

• Processing enquiries, submitting quotations based on technical specifications. • Obtaining data for identification of opportunities and carrying out regular follow up on all quotations.• Account management of existing customers to increase repeat business, monitoring account performance to ensure retention and growth, contacting customers to improve customer service and obtain feedback.• Proactively researching and recognising sales opportunities, tracking global projects within the enquiries by highlighting to Sales team for further review.• General Administration including making sure that databases are kept up to date with customer information.• Report on the status of accounts, tracking sales account targets, aligned with company objectives.• Managing the Approved Vendor Lists (AVL) online registration, complete the vendor pre-qualification process and provide all relevant supplier docs i.e, ISO 9001, H&S policies, renewing of membership, approvals as IECEx, ATEX, EX EAC etc. • Internal liaison with department gathering updated information such as finance, legal, & operations on all matters relating to contracts, pre-qualification process.

Chelsea, London

• Preparing Sales quotations, communicating relevant product information and pricing details.• To follow up customer enquiries and quotations on a timely basis.• Processing daily sales orders as required along with liaising directly with customers and clients regarding their purchase requirements.• Coordinating with the manufacturing team on technical matters concerning appropriate item suitability.• Applying for all export certifications also liaise with warehouse and logistics for international distributions.• Maintaining records on customer communication and sales activity on the CRM system and establish internal communication.• To keep up to date with changes on products and requirements for different market sectors.• Sustains rapport with key accounts by exploring specific needs and new opportunities.• Responsible for international Sales, with client base being from EU, America, Far East, Asia and ME.• Processing orders and generating sales through ERP system.• Managing quotation activities for projects and tenders in ME by determining cost effective products to project specifications. Liaising with U.A.E. Agent building strong and profitable relationships.

Dubai, United Arab Emirates

•Act as a contact between the team and VP by conveying directives, assignments and follow-up on status.•Taking minutes of meetings, preparing agendas, manage reporting, facilitate the daily operations of the office.•Provided support to VP by conducting calendar management, meeting coordination, responsible for all travel arrangements across multiple time zones maintaining a complex diary. •Participated in the MAN ME Conventions in Europe and Dubai while assisting with the necessary administration support and as well earned direct interaction at manager level.•Travel & logistics coordinator: Act as a back-up support for the travel coordinator assisting with flight, visa, car rental, hotel booking using an online reservation portal.•Coordination on various team and management activities such as meeting reservations.•Maintaining the budget set for the event, organised MAN ME After Sales Convention in 2010.•Training Administrator: Maintain the online MAN Training Management System by tracking process, update data, track completion, and certification. •Managing the training programs, send invitations, reminders to the participants before the workshop.•Research training suppliers and materials needed - including details, cost comparison & timelines. •Issuance of certification to the participants/managers against the training completion. •Warranty/Service Administrator: Goodwill claims on MAN IT systems - HOST & Service Support Desk. •Ensure accurate submissions of warranty and goodwill claims and also monitoring of reports.•Develop and maintain the MAN branch database for SRM. Updating all relevant ME MAN importer Co. data & information on the MAN After Sales/Sales portal.•Processing of MAN IT system applications/certificates requested by importers. •Product Surveillance: Handling and processing Recalls & Technical Information, monitoring the status on weekly reports and ensuring action on recalls from MAN Partners.