• Analyze existing processes, policies, and workflows to identify areas for improvement.• Collaborate with the Assistant City Manager and department heads to implement efficiency solutions.• Lead initiatives to automate, streamline, and modernize outdated practices across departments, starting with Utility Billing.• Utilize proprietary software and Microsoft Suite to optimize workflows.• Document and communicate new processes clearly to city staff.• Facilitate training and development programs to support the adoption of updated tools and procedures.• Research and recommend tools and technologies to enhance the City’s operational efficiency.

Chief Operating Officer (COO) Responsibilities:• Operational Management: o Oversee day-to-day operations to ensure business efficiency and growth. o Develop, implement, and improve operational policies and procedures. o Manage company resources, including budgets, staffing, and infrastructure. o Ensure compliance with local, state, and federal regulations.• Process Improvement: o Identify operational bottlenecks and implement solutions for process optimization. o Utilize data and metrics to analyze performance and improve operational efficiency. o Streamline workflows and integrate new technologies to enhance productivity.Business Development Leader (BDL) Responsibilities:• Business Growth: o Develop and execute business development strategies to drive company growth. o Identify new market opportunities, partnerships, and client acquisition channels. o Build and maintain relationships with clients, vendors, and key stakeholders. o Monitor industry trends to adjust business strategies accordingly.• Sales and Marketing: o Lead sales efforts, including creating proposals, setting pricing strategies, and closing deals. o Collaborate on marketing initiatives to enhance brand visibility and expand market presence. o Identify cross-selling and up-selling opportunities for existing clients.• Client Relations: o Manage customer relationships, ensuring high satisfaction and retention rates. o Oversee the delivery of services to meet client expectations and contractual obligations. o Serve as the point of contact for high-level negotiations and partnerships.

• Establish and maintain strong relationships with contractors, builders, businesses, and other key stakeholders.• Attend industry events, trade shows, and networking opportunities to promote the company and develop partnerships.• Collaborate with local businesses, organizations, and community leaders to increase brand visibility and drive foot traffic to the store.• Identify and pursue opportunities to expand into new markets or product categories.• Lead the development of proposals and presentations for potential clients and partners.• Negotiate and close deals that align with the company’s strategic goals.

• Develop and oversee the training curriculum for all team members, ensuring alignment with Chick-fil-A's core values and standards.• Train, mentor, and evaluate training staff, promoting professional growth and ensuring consistent delivery of high-quality training.• Collaborate with restaurant leadership to assess training needs, identify gaps, and implement targeted solutions to enhance performance.• Spearhead onboarding processes, expediting team members' readiness to provide exceptional customer service and uphold Chick-fil-A's reputation for excellence• Continuously refine and update training materials and methods to reflect industry best practices and operational improvements.• Implement tracking mechanisms to assess training program effectiveness, adjusting strategies as needed to maximize results.• Foster a positive and inclusive training environment, nurturing team cohesion and fostering a culture of continuous learning.• Collaborate with cross-functional teams to support restaurant operations, maintain quality standards, and drive guest satisfaction.• Ensure compliance with food safety and regulatory guidelines, promoting a safe and clean working environment.

• Collaborated with general education teachers to develop and implement effective strategiesand accommodations for students with special needs• Provided differentiated instruction to students with diverse learning needs, including thosewith learning disabilities, ADHD, and Autism Spectrum Disorder• Developed and maintained Individualized Education Plans (IEPs) for students with specialneeds, ensuring that each student's unique goals and needs were addressed• Conducted ongoing assessments to monitor student progress and adjust instructionaccordingly• Utilized assistive technology and other resources to support student learning andengagement• Fostered a positive and inclusive classroom environment, promoting social and emotionaldevelopment for all students• Communicated regularly with parents and other stakeholders to keep them informed ofstudent progress and address any concerns• Participated in professional development opportunities to stay current with best practices inspecial education and co-teaching• Worked collaboratively with school administrators and other special education staff toensure compliance with state and federal regulations• Contributed to school-wide initiatives and events, such as parent-teacher conferences,faculty meetings, and extracurricular activities

• Responsible for digital communications from management to the production• associates.• Maintain and update any technology needed within the plant.• Troubleshoot and maintain machine electrical components.• Work alongside Corporate IT to solve issues regarding network or desktop solutions.• Install and setup new computers and printers for production.• Provide desktop support for those who are having technical issues.• Assist in planning and coordinating moves and changes for business expansions.• Train and develop others to maintain and troubleshoot the machines in production to be more efficient.

• Worked with a team to ensure great customer service• Completed the “Trainer in Training” workbook which taught skills on efficient and effective communication• Completed the “Leader in Training” workbook which focused on leadership and development skills• Responsible for ensuring that daily routines were being completed by the team• Responsible for ensuring cash drawers were in balance and properly documented• Led shifts by guiding the team through situations that hindered the flow of service

• Acted as an IT Employee Relations Administrator to build the image and rapport of the IT department in relation to the entire company• Acted as a liaison between the Engineering team and the End User Support team to build morale and improve work relationships• Assisted a team of engineers in implementing system changes to the infrastructure of the company• Provided support for a variety of technical issues, including phones, computerhardware, and computer software• Assisted in the setup and testing of large and small hardware and softwareconversions

• Led as a senior member of the team to assist in the onboarding process of newemployees• Trained on and utilized financial software to assist with branch operations whenneeded• Worked on a team of 10 to serve 326 branch offices in 6 states• Utilized Microsoft Office Software to document and maintain processes and tasks• Spoke with over 50 customers daily using excellent customer service skills to answertheir needs• Assisted in correcting software specific issues within the operations of the company• Worked over 40 tickets daily, which involved critical thinking and problem solving• Kept a positive and professional tone with tellers when answering tickets and solvingissues that may occur within a branch office• Troubleshot issues with phones, printers, and other hardware• Assisted with issues that involved other departments by communicating effectivelyand learning new troubleshooting methods to prevent further issues

The System Support Analyst I is responsible for timely response to Branch Operation’s errors and/orproblems encountered during daily processing. This position assists with front line Help Desk duties.He/She performs a wide variety of clerical duties, utilizing his/her knowledge of systems and procedures.

• Taught individuals professionalism by utilizing many forms of teaching methods• Instructed students on resume building by finding their strengths and weaknesses• Conducted Mock Interviews to teach students how to be professional in a stressfulsituation• Created many flyers and brochures to market the Career Service department atPiedmont College• Spoke with employers to help promote our students and their capabilities

• Responsible for the safety of Piedmont students• Utilized creative skills to engage the students with events and programs• Responsible for 300 or more students at any given time• Organized campus events for educational and charitable services• Assisted Campus Police in handling any issues that arose in the residential halls• Relayed concerns of students to college staff for better transparency

Student Success Center