Michael Ruff Email & Phone Number

Lavonia, GA, US

• Analyze existing processes, policies, and workflows to identify areas for improvement.
• Collaborate with the Assistant City Manager and department heads to implement efficiency solutions.
• Lead initiatives to automate, streamline, and modernize outdated practices across departments, starting with Utility Billing.
• Utilize proprietary software and Microsoft Suite to optimize workflows.
• Document and communicate new processes clearly to city staff.
• Facilitate training and development programs to support the adoption of updated tools and procedures.

• Chief Operating Officer (COO) Responsibilities:
• Operational Management: o Oversee day-to-day operations to ensure business efficiency and growth. o Develop, implement, and improve operational policies and procedures. o Manage company resources, including budgets.
• Process Improvement: o Identify operational bottlenecks and implement solutions for process optimization. o Utilize data and metrics to analyze performance and improve operational efficiency. o Streamline workflows and.
• Business Growth: o Develop and execute business development strategies to drive company growth. o Identify new market opportunities, partnerships, and client acquisition channels. o Build and maintain relationships.
• Sales and Marketing: o Lead sales efforts, including creating proposals, setting pricing strategies, and closing deals. o Collaborate on marketing initiatives to enhance brand visibility and expand market presence. o.
• Client Relations: o Manage customer relationships, ensuring high satisfaction and retention rates. o Oversee the delivery of services to meet client expectations and contractual obligations. o Serve as the point of.

• Establish and maintain strong relationships with contractors, builders, businesses, and other key stakeholders.
• Attend industry events, trade shows, and networking opportunities to promote the company and develop partnerships.
• Collaborate with local businesses, organizations, and community leaders to increase brand visibility and drive foot traffic to the store.
• Identify and pursue opportunities to expand into new markets or product categories.
• Lead the development of proposals and presentations for potential clients and partners.
• Negotiate and close deals that align with the company’s strategic goals.

Atlanta, GA, US

• Develop and oversee the training curriculum for all team members, ensuring alignment with Chick-fil-A's core values and standards.
• Train, mentor, and evaluate training staff, promoting professional growth and ensuring consistent delivery of high-quality training.
• Collaborate with restaurant leadership to assess training needs, identify gaps, and implement targeted solutions to enhance performance.
• Spearhead onboarding processes, expediting team members' readiness to provide exceptional customer service and uphold Chick-fil-A's reputation for excellence
• Continuously refine and update training materials and methods to reflect industry best practices and operational improvements.
• Implement tracking mechanisms to assess training program effectiveness, adjusting strategies as needed to maximize results.

• Collaborated with general education teachers to develop and implement effective strategiesand accommodations for students with special needs
• Provided differentiated instruction to students with diverse learning needs, including thosewith learning disabilities, ADHD, and Autism Spectrum Disorder
• Developed and maintained Individualized Education Plans (IEPs) for students with specialneeds, ensuring that each student's unique goals and needs were addressed
• Conducted ongoing assessments to monitor student progress and adjust instructionaccordingly
• Utilized assistive technology and other resources to support student learning andengagement
• Fostered a positive and inclusive classroom environment, promoting social and emotionaldevelopment for all students

• Responsible for digital communications from management to the production
• associates.
• Maintain and update any technology needed within the plant.
• Troubleshoot and maintain machine electrical components.
• Work alongside Corporate IT to solve issues regarding network or desktop solutions.
• Install and setup new computers and printers for production.

Atlanta, GA, US

• Worked with a team to ensure great customer service
• Completed the “Trainer in Training” workbook which taught skills on efficient and effective communication
• Completed the “Leader in Training” workbook which focused on leadership and development skills
• Responsible for ensuring that daily routines were being completed by the team
• Responsible for ensuring cash drawers were in balance and properly documented
• Led shifts by guiding the team through situations that hindered the flow of service

Toccoa, GA, US

Toccoa, GA, US

• Acted as an IT Employee Relations Administrator to build the image and rapport of the IT department in relation to the entire company
• Acted as a liaison between the Engineering team and the End User Support team to build morale and improve work relationships
• Assisted a team of engineers in implementing system changes to the infrastructure of the company
• Provided support for a variety of technical issues, including phones, computerhardware, and computer software
• Assisted in the setup and testing of large and small hardware and softwareconversions

Toccoa, GA, US

• Led as a senior member of the team to assist in the onboarding process of newemployees
• Trained on and utilized financial software to assist with branch operations whenneeded
• Worked on a team of 10 to serve 326 branch offices in 6 states
• Utilized Microsoft Office Software to document and maintain processes and tasks
• Spoke with over 50 customers daily using excellent customer service skills to answertheir needs
• Assisted in correcting software specific issues within the operations of the company

Toccoa, GA, US

The System Support Analyst I is responsible for timely response to Branch Operation’s errors and/orproblems encountered during daily processing. This position assists with front line Help Desk duties.He/She performs a wide variety of clerical duties, utilizing his/her knowledge of systems and procedures.

Toccoa, GA, US

Demorest, GA, US

• Taught individuals professionalism by utilizing many forms of teaching methods
• Instructed students on resume building by finding their strengths and weaknesses
• Conducted Mock Interviews to teach students how to be professional in a stressfulsituation
• Created many flyers and brochures to market the Career Service department atPiedmont College
• Spoke with employers to help promote our students and their capabilities

Bentonville, Arkansas, US

Bentonville, Arkansas, US

Demorest, GA, US

• Responsible for the safety of Piedmont students
• Utilized creative skills to engage the students with events and programs
• Responsible for 300 or more students at any given time
• Organized campus events for educational and charitable services
• Assisted Campus Police in handling any issues that arose in the residential halls
• Relayed concerns of students to college staff for better transparency

Demorest, GA, US

Student Success Center

Bachelor'S Degree, Workforce Development And Training

Associate'S Degree, Business Administration And Management, General