Robert Hu Email & Phone Number

中国 上海市

Company profile: Edenred, originating from Accor, is one of the largest Loyalty solution providers in France and the world. As an industry leader, Edenred China was providing membership CRM consulting, operation and system solutions for major international brands in China for 20 years.My responsibilities:1. Manage all customer-facing teams of 20 people: sales, account management, consulting, customer success, etc., formulate and execute strategies for each team, and take charge of the whole company business results.2. From the end of 2021, take charge of the termination of China business, work closely with all customers & team members, and ensure the smooth handover and closure of the clients & team.Main achievement:1. Win and maintain customers to achieve sign-off and revenue goals: Sephora, Under Armour, Adidas, TOTAL, Lenovo, Accor, SKG, Honeywell, Korea Ginseng, Cartier, Sinodis, Domino, Misumi etc.2. Integrate pre-sales and after-sales team resources, improve the results of each team, and improve the satisfaction of all customers.3. Establish and expand 3rd party partners’ cooperation, optimize SEO/SEM, acquire new customer leads and successfully acquire clients, strengthen our solutions for better serve key clients.4. Cooperate with French HQ on the company's 3-years long-term plan, and formulate various long-term strategies related to customers and solutions.5. Through tough negotiation and various creative efforts, all clients have been successfully handed over or early terminated within half year with zero disputes, and all employees exit successfully without any disputes.

Shanghai

My Responsibilities: Take charge of all the SAP solutions, including ERP and SaaS, for some key accounts in hi-tech and auto industry in Shanghai.Main achievement:1. Overachieve the target of Q3, Q4 of 2017.2. Key wins and solution: Kuka Robotics (Concur)、Continental Auto (Cloud ERP)、Vico Auto(SuccessFactors)、Morimatsu Vessel(ERP)、Daifuku Tech(BI)、Global Data(ERP)、Delphi Auto(Ariba)、VAST(ERP) etc.

Shanghai

Company Profile: ADP is the world's No.1 (by market value) HR solutions company, with 1,000 employees in China, providing HR solutions to hundreds of multinational companies.My Responsibilities: As the first Global Account Director in China, responsible for SAAS HR service solutions for major multinational companies.Main achievement:1. II-VI Photonics global Payroll based on SAP GV; GCL Solar; TrinaSolor; American Axis Manufacture APAC.2. Key clients: Haier、CNOOC、Air China、Southern Airlines、Shenzhen Air、Pingan Group、Xizi Group、Nine Dragon Paper.3. Overachieve target of FY16, awarded as “ADP APAC Standout Award”.

Shanghai City, China

Company Profile: OpenText is one of the world's top three enterprise content management (ECM) and business process management (BPM) software providers and a global OEM partner of SAP.My Responsibilities: 1. As one of the first batch of employees in China, responsible for the breakthrough & development of the Greater China market from zero.2. China team management for 10 months.Main achievement:1. Overachieve personal target of FY14 and FY15, awarded “OpenText Global Management Award” in 2014.2. Win Nanshan Life Insurance (biggest SAP-cooperated deal), Volkswagen Finance (biggest ECM solution deal), L’Oréal Asia marketing cloud, Guangzhou Metro ECM project, Biomet FDA compliance consulting and ECM platform etc.3. Other wins & key accounts: Chevron, Kuka Robot, Tetra Pak, Geely Auto, Volkswagen, Laiyifen Food, Want Want Food, Yum! China, Nine Dragon Paper, RedStar, H3C, Wahaha Food, Xizi Group, Canadian Solar, Thyssen Krupp, Budweiser, Rolls Royce, Pepsi etc.4. Develop and enable key partners: SAP, HAND, ATOS China, Stellar, Delaware, ACJ, Kintiger, Zonysoft etc.

Shanghai City, China

My responsibilities:1. As the client representative (Client Rep), responsible for all business between MNC bank clients in China and IBM China, maintaining and improving client relationships.2. Integrate IBM's various departments and 3rd party partners to provide the total solutions of hardware, software, IT services, business consulting and financial leasing.Main achievements:1. Overachieve targe of FY2010, FY2011 & FY2012, with an annual increase of more than 20%.2. Realize the sustainable and healthy revenue growth: make multi-year IT service (data center hosting, software development and maintenance, business outsourcing) as major part of revenue, and one-time off software/hardware deals as minor part.3. Coordinate with multi-teams to handle and resolve customer complaints, restore customer satisfaction, and successfully achieve contract renewals and up-sales even after serious incidents.4. Initiating and organizing foreign bank CIO forums and networking community; assisting management in statistics and analysis of team business reporting.

Shanghai City, China

My responsibilities: FileNet (ECM+BPM) solution and WebSphere solution-based presales support, design, consulting, delivery, outsourcing.Key projects:1. Lead a 5-people team in ECM solution design of ICBC National-wide audit system: solution design and analysis for performance promotion of ECM model of billing system.2. Lead a 5-people team in SOA & Process Banking project of Zheshang Bank, which is the biggest software service project in IBM SWG China; finished business process analysis, coding, testing of some key components.3. FileNet and WebSphere based presales support and training for SRCB, BOC, PBOC, ICBC, BOCOM etc.4. Lead a 4-people team, as the China technical leader of SBE international development project.

Shanghai

Join the Apache project as an IBM employee, working with global teams to develop IBM JDK 6 and the open-source Java project Apache Harmony, which later adopted by Google Android.Was intern before Jul 2006.

Master, Computer Science, Rank In Postgraduate Class: 2 / 47

Activities and Societies: Software development and solution practice. Computer science and technology course study. IBM intern.

Bachelor, Computer Science, Rank 1 / 31 Of Class, Top 10 Of 390 In The College.

Activities and Societies: Computer science and technology course and research. CCNT national research lab work.