Who is Rui Ribeiro? Overview
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Quick answer
Rui Ribeiro is listed as Customer Success Engineer Team Lead at Agicap, based in Loures, Lisbon, Portugal. AeroLeads shows a matched LinkedIn profile for Rui Ribeiro.
Rui Ribeiro previously worked as Technical Program Manager at Talkdesk and Business Systems Analyst at Talkdesk. Rui Ribeiro holds Técnico Produção E Transformação De Compósitos, Composites Technician from Iefp.
Company email context
Email format at Agicap
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Agicap
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Profile bio
About Rui Ribeiro
Rui Ribeiro is a Customer Success Engineer Team Lead at Agicap. They possess expertise in autocad, sketchup, solidworks, team leadership, ios and 7 more skills.
Listed skills include Autocad, Sketchup, Solidworks, Team Leadership, and 8 others.
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Rui Ribeiro's current company
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10 roles
Rui Ribeiro work experience
A career timeline built from the work history available for this profile.
Technical Program Manager
CurrentStrategically manage and deliver technical programs, driving cross-functional collaboration and ensuring alignment with business goals. Focus in program and project management, technical architecture, and team leadership.
Oct 2023 - Present
Business Systems Analyst
- Providing consultancy services on solutions and implementation options of internal tools for the internal teams.
- Create documentation/ articles on best-practices and methodology for the deployment and maintenance of theinternal tools.
- Offering dedicated technical support to internal stakeholders following software deployment.
Jan 2022 - Oct 2023
Customer Support Team Lead
- Managed both the Technical Support's 2nd Line and the Porting and Numbers teams, ensuring team stability and growth in a fast-paced environment.
- Main activities were: Team managing, reporting, outage identification, and communication coordination across multiple teams.
- Contributed to the talent acquisition and the efficient onboarding of new hires, along with practical training and mentoring.
Mar 2021 - Dec 2021
After Hours Incident Manager @ Cisco
- Offered operational support to premium customers in handling high-severity Service Requests for Cisco.
- Utilized a range of communication channels to guarantee customer satisfaction during IT-related incidents.
- Accelerated issue resolution through consistent follow-ups with the Engineering Teams.
- Documented actions taken in relevant systems.
- Contributed to the practical training and mentoring of new hires.
Oct 2019 - Feb 2021
Deal Manager Operations @ Cisco
- Acted as the initial point of contact for Cisco customers regarding the delivery of purchased equipment.
- Managed the distribution of invoice's material lists across various production sites.
- Collaborated with Supply Chain leaders to prioritize deliveries.
- Participated in meetings with customers and sales teams to establish delivery plans.
Sep 2018 - Aug 2019
Senior Technical Support Advisor For Ios Based Devices, With Mac Environment Knowledge
- Managed customer's requirements and expectations.
- Provided technical support for iPhone and MacBook users.
- Point of escalation for entry-level advisors.
- Contributed to the practical training and mentoring of new hires.
Nov 2016 - Sep 2018
Assistente De Loja @ Meo
Myphone
Feb 2015 - Nov 2016
Operador Call-Center @ Meo
Mar 2013 - Feb 2015
Técnico De Compósitos
Ogma
Responsável pela reparação de peças com defeito utilizando fibras de vidro e carbono, bem como responsável pela montagem de peças para serem entregues ao cliente final.
Oct 2014 - Dec 2014
5 education records
Rui Ribeiro education
Técnico Produção E Transformação De Compósitos, Composites Technician
Iefp
Workshop De Vendas Intensivo, Selling Skills And Sales Operations
Ideias E Desafios
Técnico De Programação, Software Development
Forino
Técnico De Projecto Industrial, Industrial Project Technician
Cenfim
Formação De Formadores, Professional Trainer Certificate
Fdti
FAQ
Frequently asked questions about Rui Ribeiro
Quick answers generated from the profile data available on this page.
What company does Rui Ribeiro work for?
Rui Ribeiro works for Agicap.
What is Rui Ribeiro's role at Agicap?
Rui Ribeiro is listed as Customer Success Engineer Team Lead at Agicap.
Where is Rui Ribeiro based?
Rui Ribeiro is based in Loures, Lisbon, Portugal while working with Agicap.
What companies has Rui Ribeiro worked for?
Rui Ribeiro has worked for Agicap, Talkdesk, Estarta Solutions, Sellbytel Group, and Myphone.
How can I contact Rui Ribeiro?
You can use AeroLeads to view verified contact signals for Rui Ribeiro at Agicap, including work email, phone, and LinkedIn data when available.
What schools did Rui Ribeiro attend?
Rui Ribeiro holds Técnico Produção E Transformação De Compósitos, Composites Technician from Iefp.
What skills is Rui Ribeiro known for?
Rui Ribeiro is listed with skills including Autocad, Sketchup, Solidworks, Team Leadership, Ios, Costumer Support, Microsoft Excel, and Excel Pivot.
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