Rui F. Pina Email & Phone Number

District Brno-City, Czech Republic

- Built and maintained a productive relationship with the customer;- Developed customer strategies for performance metrics, escalation management, and communication;- Act as the main point of contact for customers regarding business service issues, questions, and concerns;- Monitor and control daily workflow.;- Identify gaps and develop corrective plans;- Coordinate with Service Delivery Manager and lead account service team to ensure high performance of the team on SLA and… Show more - Built and maintained a productive relationship with the customer;- Developed customer strategies for performance metrics, escalation management, and communication;- Act as the main point of contact for customers regarding business service issues, questions, and concerns;- Monitor and control daily workflow.;- Identify gaps and develop corrective plans;- Coordinate with Service Delivery Manager and lead account service team to ensure high performance of the team on SLA and KPI metrics;- Develop and maintain a service delivery plan and strategic account plan. Show less

District Brno-City, Czech Republic

-Improved the workflow of the team by becoming the focal point of contact for one new account on the company;-Assisted the account back office team to create new templates on the ticking tool in order to improve the productivity of the team and helped create knowledge articles;-Shadowing/coaching the new-starters;-Assisting in after business hours shifts and overtimes to assist in covering the 24/7 shift rotations when needed;

Guimarães Area, Portugal

My job on farfetch.com consists of photo editing clothes and accessories of the most luxurious brands. The primary focus of Farfetch is giving to the client the best representation of what they are selling, so it's required a keen eye for details without forgetting quantity, that requires working in a fast-paced environment, so each day I edit a high volume of images, around 450 images with the most prime quality that those brands require.Main skills:• High volume of work per… Show more My job on farfetch.com consists of photo editing clothes and accessories of the most luxurious brands. The primary focus of Farfetch is giving to the client the best representation of what they are selling, so it's required a keen eye for details without forgetting quantity, that requires working in a fast-paced environment, so each day I edit a high volume of images, around 450 images with the most prime quality that those brands require.Main skills:• High volume of work per day and time management (around 450 images a day);• Co-ordination with multiple departments (photo studios, quality control);• Maximize quality without hurting quantity;• Working with a workflow heavily scripted and optimized;• Improving symmetry and beauty on every picture;• Color correction;• Working with multiple types of clothes, accessories and with live models as well. Show less

Guimarães Area, Portugal

My job on farfetch.com consists of photo editing clothes and accessories of the most luxurious brands. The primary focus of Farfetch is giving to the client the best representation of what they are selling, so it's required a keen eye for details without forgetting quantity, that requires working in a fast-paced environment, so each day I edit a high volume of images, around 450 images with the most prime quality that those brands require.Main skills:• High volume of work per… Show more My job on farfetch.com consists of photo editing clothes and accessories of the most luxurious brands. The primary focus of Farfetch is giving to the client the best representation of what they are selling, so it's required a keen eye for details without forgetting quantity, that requires working in a fast-paced environment, so each day I edit a high volume of images, around 450 images with the most prime quality that those brands require.Main skills:• High volume of work per day and time management (around 450 images a day);• Co-ordination with multiple departments (photo studios, quality control);• Maximize quality without hurting quantity;• Working with a workflow heavily scripted and optimized;• Improving symmetry and beauty on every picture;• Color correction;• Working with multiple types of clothes, accessories and with live models as well. Show less

Porto Area, Portugal

Working with forklifts, received good at the loading /receiving dock, stored received goods in the appropriate locations, check for damage or missing stock and move by hand stock into a shop pile.

Porto Area, Portugal

Handling cash transaction, greeting and helping customers, guiding and solving queries of customers.

Porto E Região, Portugal

• Video editing for the FC Porto Museum, hundred of short videos created showing highlights of the history of the club and some of the key players;• Analysing of hundred archive video for use on the editing;• Video editing publicizing shops and their store opening;• Worked as a freelance

Portugal

• Created an online store to show the products they were selling on the store;• Daily update of the website with product photography some photography taken by me, other given by the company;• Creation of posters for a new physical store;• Created an unique shopping bag, exclusive of the physical stores;• Creation of flyers, banners and some other graphical work needed.

Portugal

• Cameraman and video editor, covering multiple events on the city of Santo Tirso;

Bachelor'S Degree, Audiovisual Communications Technologies/Technicians, 14

High School, Audiovisual And Multimedia, 14