Rui Silva Email & Phone Number

Lisbon, Portugal

Played a key role in the development and upkeep of multiple critical Contact Center As A Service (CCAAS) projects ensuring call flow.● Maintained and scaled a critical Contact Center As A Service project’s call flow in a high concurrency system that ensured a seamless assignment of calls to agents in an environment with +1M monthly transactions● Participated in a restricted on-call team, ensuring the system’s resiliency and availability● Communicated with clients, analyzing possible bugs or optimizations, with the findings quickly being documented and addressed.

● Migrated pre-existing projects from Oracle Forms to .NET Core, using the company’s internal tool, Linq, and rigorous testing to ensure the project’s usability resulting in an enhanced UX/UI, performance, and stability.● Coordinated with a team of 25 developers, aligning goals to optimize the team’s efforts resulting in increased performance and output.

● Contributed to the creation of the "RedRecruitment" project, a statistics website that administrators use to visualize user data, optimizing data utilization and reporting.● Led the development of APIs for the statistics functionality● Identified and created thorough unit and integration tests to ensure code quality and coverage