Areas of Expertise:Service Delivery Manager (Design, Strategy & CSI)Project ManagementIT Governance ConsultantBusiness AnalysisTransition ManagementOperations ManagementBusiness Processes ConsultingService Delivery ManagerDefinition and Implementation of Service Levels (SLA).Service Quality and Productivity Processes implementationManagement of IT Programmes for Operational efficiency and scalabilityTeam Management in Infrastructure, Application Management and Software Engineering ( VMware ; Microsoft ; Unix ; Oracle ; SQL ; Cloud and others)Operations Service and Reporting Dashboards implementation ( KPI monitoring ; SLA Monitoring )Consulting and Business Development.Management of Suppliers and Partners Reporting to Customer Management Identifying Business Opportunities, preparation of technical and financial proposals.Process Management ( Definition and Implementation, ITIL )Design of Service Improvement Plans
Listed skills include Windows Server, Active Directory, Itil, Vmware, and 43 others.